Alicia A. Johnson
The Colony,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Manager, Complex LTD
Lincoln Financial Group
04.2022 - Current
- Manage, motivate and guide my team to achieve goals through coaching, mentoring, performance evaluations and provide feedback for team members and ensure accountability
- Establish short term/long term goals for my team and monitor progress towards them and clearly communicate job expectations and assist with maintaining employees to fill their role
- Manage and foster a positive and productive work relationship with other disability clients and maintain proper decorum and respect
- Monitor service performance metrics, analyze trends and provide insight to enhance the overall client experience
Senior Claim Manager
New York Life Insurance Company
07.2020 - 03.2022
- Audit claim decisions and provide feedback to claim managers to ensure compliance and understanding of RSA processes
- Works closely with claim managers and expert resources to ensure quality reviews are completed
- Partners with Team Leader to manage team’s claim performance according to compliance standards
- Supports customer centricity and promotes growth through client visits, conference calls and presentations
Long Term Disability Claims Manager
New York Life Insurance Company
12.2014 - 07.2020
- Managed several high profile accounts and ensured compliance regulations were followed
- Managed incoming claims for Long Term Disability as well as ongoing claim investigations
- Provided training and mentoring to new employees
- Responsible for ensuring claim managers are well versed in compliance as well as internal processes
- Responsible for maintaining desk load and zeroing out tasks each day
Authorization Specialist
Intrepid USA
08.2013 - 11.2014
- Managed and approved claimants for home health care services
- Assigned work and delegated responsibilities when management was out of office
- Responsible for maintaining an organized desk load and zeroing out tasks each day
- Maintaining good customer service and offering assistance when needed
Education
BS - Family Studies
Texas Woman’s University
Denton, TX03.2013
Skills
Team management
Performance evaluation
Client relationship management
Complex problem solving
Professional Development and Training
- Early Childhood Development, 2013
- Parenting Issues and Education, 2012
- Family Financial Planning, 2011
- Family Resource Management, 2010
- Family Life and Consumer Education, 2010
- Human Development, 2012
Curriculum/ Program Development
- Completed 140 hours of practicum training in order to complete BS
- Attended multiple culture trainings for new and potential clients
- Participated in a three month on the job skill coach role for new hires
Timeline
Manager, Complex LTD
Lincoln Financial Group
04.2022 - Current
Senior Claim Manager
New York Life Insurance Company
07.2020 - 03.2022
Long Term Disability Claims Manager
New York Life Insurance Company
12.2014 - 07.2020
Authorization Specialist
Intrepid USA
08.2013 - 11.2014
BS - Family Studies
Texas Woman’s University