Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Alicia Alcazar

Barstow,CA

Summary

Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Driven fast food Prep Cook with wide and diverse skill set. Offering 10 years of quality performance in food service roles. Known for reliability, efficiency and best-in-class service. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Janitor

J&J Worldwide Services (NASA)
Edward's Airforce Base , CA
04.2023 - Current
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Maintained floor cleaning and waxing equipment.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Moved furniture for cleaning and set up for special events.
  • Checked in and stocked inventory throughout facility.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used power scrubbing and waxing machines to scrub and polish floors.

Shift Leader In Training

Love's Travel Stops & Country Stores Inc.
BARSTOW, CA
09.2021 - 04.2023
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Increased customer loyalty and retention.
  • Assisted customers by answering questions and fulfilling requests.
  • Monitored areas for security issues and safety hazards.
  • Processed both cash and card purchases and returns.
  • Operated POS cash register and equipment to collect payments.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.

Business Manager

Carl's Jr. Green Burrito
Barstow, CA
01.2013 - 08.2022
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Janitorial Supervisor

AAA Commercial Cleaning
Hesperia, CA
03.2009 - 02.2013
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.

Cook

Fosters Freeze
Barstow, CA
02.2007 - 02.2009
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

High School Diploma -

Excelsior Charter High School
Victorville, CA

Skills

Health Code Complianceundefined

Certification

Servsafe good until 2026

Accomplishments

  • Selected as mentor/trainer for new hires.
  • Improved customer satisfaction by resolving issues in a timely manner.
  • Supervised team of 38 staff members.

Timeline

Janitor

J&J Worldwide Services (NASA)
04.2023 - Current

Shift Leader In Training

Love's Travel Stops & Country Stores Inc.
09.2021 - 04.2023

Business Manager

Carl's Jr. Green Burrito
01.2013 - 08.2022

Janitorial Supervisor

AAA Commercial Cleaning
03.2009 - 02.2013

Cook

Fosters Freeze
02.2007 - 02.2009

High School Diploma -

Excelsior Charter High School

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