Alicia Alexander
Manchester
Summary
Dynamic Case Manager and Field Nurse with extensive experience at Medical Management Plus, adept at problem-solving and conducting mental health assessments. Proven track record in crisis intervention and case documentation, enhancing patient outcomes through effective collaboration with multidisciplinary teams. Skilled in electronic health records, ensuring compliance and confidentiality in all client interactions.
Overview
18
18
years of professional experience
Work History
Case Manager/Field Nurse
Medical Management Plus
08.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assessed clients mental and general health for those with psychiatric illness and medical complexities.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Case Manager/Field Nurse
Elara Caring
02.2021 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Safely administered medications to over 25 clients daily, ensuring accuracy, adherence and safety protocols.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated seamless client care by coordinating with providers , enhancing treatment continuity and outcomes.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Director of Nursing
Westside Care Center
11.2016 - 02.2021
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs, including those with psychiatric diagnoses, polysubtance abuse, and multiple medical diagnoses.
Behavioral Health Case Manager
Patient Care
01.2015 - 01.2016
- Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
- Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
- Educated families on coping strategies and supportive techniques to enhance their ability to manage challenging behaviors at home effectively.
- Reduced hospital readmissions with thorough case management and effective coordination of care.
Director of Nursing
Park Place Health Care Center
01.2012 - 01.2015
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Identified department issues to recommend corrective actions.
- Organized and collaborated with members of the interdisciplinary team to ensure quality assurance and survey compliance.
Director of Nursing
Trinity Hill Care Center
02.2011 - 01.2012
- Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Championed initiatives focused on improving workplace diversity to foster an inclusive environment that respects the cultural backgrounds of staff members and patients alike.
Assistant Director of Nursing
Crestfield Rehabilitation Center
01.2009 - 02.2011
- Managed nursing schedules and budgets, streamlining processes for cost savings while maintaining high-quality patient care.
- Collaborated with interdisciplinary teams to develop efficient care strategies tailored to individual patient needs.
- Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
Nursing Supervisor
Bidwell Care Center
01.2008 - 01.2011
- Promoted interdisciplinary collaboration by fostering strong relationships with physicians, therapists, and other healthcare professionals.
- Mentored new nursing staff members to promote adherence to established best practices and foster professional growth.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Delegated tasks and provided leadership for nurses and support personnel.
Registered Nurse
Manchester Memorial Hospital
12.2007 - 01.2008
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Bachelors in Nursing
Western Governors University
Salt Lake City, UT07-2020
Skills
- Problem-solving
- Case management
- Mental and general health assessments
- Case documentation
- Electronic Health Records
Languages
Spanish
Native or Bilingual
Timeline
Case Manager/Field Nurse
Medical Management Plus
08.2023 - Current
Case Manager/Field Nurse
Elara Caring
02.2021 - Current
Director of Nursing
Westside Care Center
11.2016 - 02.2021
Behavioral Health Case Manager
Patient Care
01.2015 - 01.2016
Director of Nursing
Park Place Health Care Center
01.2012 - 01.2015
Director of Nursing
Trinity Hill Care Center
02.2011 - 01.2012
Assistant Director of Nursing
Crestfield Rehabilitation Center
01.2009 - 02.2011
Nursing Supervisor
Bidwell Care Center
01.2008 - 01.2011
Registered Nurse
Manchester Memorial Hospital
12.2007 - 01.2008
Bachelors in Nursing
Western Governors University
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