Alicia Alpizar, PHR
New Caney,TX
Summary
Highly-motivated Human Resources Specialist with 15+ years experience in HR and the PEO industry. Flexible and focused to take on new challenges. Strong work ethic, adaptability and time management skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Client Success Manager
Workforce Advantage
Conroe, TX
08.2023 - Current
- Collaborated with Director of Sales and Owner developing new client implementation process
- Outlined implementation schedule expectations to customers
- Monitored progress of implementations in order to meet deadlines set by clients.
- Served as Account Manager and HRBP for all accounts after implementations.
- Provided HR assistance to all clients: hiring, terminations, federal laws and regulations, workplace HR issues, etc.
- Created company handbooks and other HR policies internally and for all clients.
- Conducted HR investigations for harassment, and other workplace issues for clients.
- Maintained and updated employee records, including salaries, deductions, garnishments, and bonuses.
- Reconciled timekeeping and payroll systems to ensure accuracy of employee data.
- Developed comprehensive onboarding documents
- Ensured compliance with federal and state laws regarding wages and deductions.
- Reviewed timesheets for accuracy before processing payroll information into system software applications.
- Generated customized reports as requested by management and clients for various purposes.
- Processed payroll for over 100 employees, ensuring accurate calculation of wages, bonuses, and deductions.
Non-OH Compliance Specialist
Group Management Services Inc.
Richfield, OH
06.2021 - Current
- Request and update WC COI client information into company software
- Audit WC billing rates, admin fees, carrier information in company software
- Conduct and review WC code audits on clients
- Review weekly/biweekly WC carrier billing invoices for accuracy and correct errors
- Research client information to ensure accuracy in system
- Process customer account changes with proprietary software
- Document client correspondence in company software to track requests, problems and solutions
- Develop administrative processes to achieve organizational objectives and improve office efficiency
- Remote role
Executive Assistant
The Beauty Lounge
The Woodlands, TX
03.2021 - 12.2022
- Performed minor accounting duties
- Maintained comprehensive and accurate personnel and company records
- Managed CEO's coaching program and clients (i.e. customer service, payments, onboarding, etc.)
- Provided administrative assistance (writing, editing, emails, drafting memos, zoom meetings, etc.)
- Organized meetings, including scheduling, sending reminders and organizing catering
- Used salon software to run reports for salon clients, sales, commissions, products, etc
- Managed the CEO's calendars
- Scheduled trainings, flights and all other personal or business matters for CEO
- Maintained payroll records by recording new hires and resignations
- Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution
- Processed manual payroll weekly and monthly for multiple locations and with multiple pay codes
- Managed payroll for all employee types (hourly/salary/commission etc.)
- Gathered timesheets to prepare weekly payroll data for processing
- Tracked employee vacation, personal and sick leave earnings and use
- Handled HR issues (i.e. wage claims, UI claims, etc.)
- Created HR documents and procedures (i.e. handbook, policies, etc.)
- Remote role
Department Lead
Harbor America
01.2009 - 03.2021
- Administration
- Manage back-to-work program
- Update and maintain HR databases
- Invoice monthly vendor/client charges
- Develop and maintain monthly activity reports
- Assist with unemployment claims, potential chargebacks and audits from state agencies
- Participate and coordinate Zoom meetings for internal and external purposes
- Provide high-level support to Department Manager, C.O.O., and C.E.O
- Human Resources
- Conduct training in HR areas
- Support succession planning
- Update and revise job descriptions
- Resolve employee relations issues
- Compose HR articles for company blog
- Create performance review program
- Assist with EEOC and Wage Claims
- Develop HR systems and procedures
- Handle general HR inquiries from PEO clients
- Develop and review company handbooks for clients
- Communicate and implement company policies and procedures
- Develop and implement disciplinary and grievance problems
- Assist with management of employee leaves of absence
- Team Member of Automation Committee
- HR Consulting for over 250 clients
- Recruitment
- Develop postings for corporate and PEO clients’ job listings
- Coordinate recruitment efforts and hiring procedure
- Create panel interview question sets
- Conduct telephone and panel interviews
- Conduct pre-employment screening for corporate and PEO client applicants
- Create offer letters and extend job offers
- Process new hire paperwork and conduct orientations
- Manage termination process
- Conduct exit interviews
Education
Bachelor of Business Administration -
Stephen F. Austin State University
01.2007
Skills
- Teamwork
- Leadership
- HR / Personnel Recruitment
- Detail-oriented
- Customer Service
- Time Management
- Organization and Planning
- Oral and written communication
- Payroll Softwares: Prism & PRO
- HR Platforms: Mineral, Bamboo, Indeed, & SHRM
- Other softwares: Client Space, Summit Apex & CRM
- Boulevard & Phorest Salon Software
- Misc: Docusign, Kajabi, Canva, Notion, Basecamp, Acuity Scheduler, Slack, Wave, Zoom
- Microsoft: OneNote, Word, Excel, PowerPoint, Outlook, Teams
Affiliations
Society of Human Resource Management
References
References Available Upon Request
Timeline
Client Success Manager
Workforce Advantage
08.2023 - Current
Non-OH Compliance Specialist
Group Management Services Inc.
06.2021 - Current
Executive Assistant
The Beauty Lounge
03.2021 - 12.2022
Department Lead
Harbor America
01.2009 - 03.2021
Bachelor of Business Administration -
Stephen F. Austin State University
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