Alicia Altman
Spring,TX
Summary
Outgoing Clinic Manager with over 10 years of experience working in medical offices. Exceptional skill in organization and attention to detail creates productive workflows and inspires quality patient care. Emphasizes building relationships with clients and providing high quality care.
Overview
11
11
years of professional experience
Work History
Clinic Manager
Thermography Of Houston, LLC
04.2015 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Trained and supervised employees to maintain team of high performers.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Daily processing of patient health history and symptoms, preparing reports to send to interpreting doctors.
- All client communication - phone, email, text.
- Handled scheduling for our main office as well as 8 satellite locations.
Office Manager
Bridge To Better Health
09.2013 - 02.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Patient scheduling and communication.
- Analyzed patient history to prepare reports for their doctor.
Education
Business Administration
Lone Star College System
Tomball, TXHigh School Diploma -
Klein Oak High School
Spring, TX05.1996
Skills
- Highly proficient in Microsoft Office
- Administrative leadership
- Handling scheduling for multiple offices/practitioners
- Employee training
- Detailed records management/organization
- Back office administrative tasks
- Patient flow
- Critical thinking
- Patient/Client relations
Timeline
Clinic Manager
Thermography Of Houston, LLC
04.2015 - Current
Office Manager
Bridge To Better Health
09.2013 - 02.2014
Business Administration
Lone Star College System
High School Diploma -
Klein Oak High School
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