Alicia Alvarez
Indianapolis,IN
Summary
Demonstrated knowledge of customer relations, employee training and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks HMS Host
Indianapolis, IN
08.2023 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Cshier/Sales Associate
Prime Car Wash
Carmel, IN
02.2023 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Offered customers memberships and offered wash books, annual memberships etc.
- Conducted price checks for special or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and appointments
Manager
Zips Cleaners
Indianapolis, IN
01.2021 - 06.2022
- For this position I was in charge of the store, doing deposits daily, I worked to fix any issues or complaints customers had, I would train new hires and make sure everything was working correctly and if not do my best to fix it.
Mobile Expert
Metro by T-Mobile
Indianapolis
12.2020 - 07.2021
- When I opened the store I would set up the phones and get the drawer ready for the day
- I sold phones, accessories and other tech throughout the day and helped customers
- I had a monthly goal I had to hit and tried to exceed.
Receptionist
Griffith Xidias Law Group
Indianapolis
06.2020 - 11.2020
- At this law firm I worked in the front answering calls, scheduling appointments, translating documents, and taking notes during meetings making sure everyone is caught up and understanding.
Customer Service Representative
Lowe's Call Center
Indianapolis
08.2021 - 01.2020
- I would answer calls to: help place/ track orders, take and file complaints, help with any research or questions customers had, & document all calls accordingly.
Education
High school or equivalent -
North Central High School
05.2020
Skills
- Customer Service - 3 years
- Store Management - 1 year
- Retail Sales - 1 year
- Cash Handling - 2 years
- Coffee Expertise
- Specialty Beverages Knowledge
- Training Background
- Order Taking
- POS Systems
- Beverage Preparation
- Fluent in spanish
- Menu Knowledge
- Speedy and Efficient
- Friendly and Outgoing
Timeline
Barista Trainer
Starbucks HMS Host
08.2023 - Current
Cshier/Sales Associate
Prime Car Wash
02.2023 - 08.2023
Customer Service Representative
Lowe's Call Center
08.2021 - 01.2020
Manager
Zips Cleaners
01.2021 - 06.2022
Mobile Expert
Metro by T-Mobile
12.2020 - 07.2021
Receptionist
Griffith Xidias Law Group
06.2020 - 11.2020
High school or equivalent -
North Central High School
Similar Profiles
KIRATPREET KAURKIRATPREET KAUR
Shift Team Leader at Starbucks,HMS Host International, Toronto PearsonShift Team Leader at Starbucks,HMS Host International, Toronto Pearson
Yad ArifYad Arif
Barista at STARBUCKS; HMS HOSTBarista at STARBUCKS; HMS HOST
LESLIE GARCIALESLIE GARCIA
General Manager at MULTI UNIT STARBUCKS, HMS HostGeneral Manager at MULTI UNIT STARBUCKS, HMS Host
Grace EganGrace Egan
Team Leader/Manager at Panera BreadTeam Leader/Manager at Panera Bread
Jill DuVallJill DuVall
Paralegal at Lee C. Christie - Christie Farrell Lee & BellParalegal at Lee C. Christie - Christie Farrell Lee & Bell