Alicia Alvarez
Manteca,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Target. Excelled in staff training and development, boosting team productivity and achieving 100% positive customer feedback. Skilled in food safety and problem-solving, adept at maintaining compliance while driving sales and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food Service Leader
Target
03.2021 - 09.2024
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Supervised and trained 15 personnel in high-quality operations.
- Interacted with 100 customers per day regarding inquiries and complaints, resulting in 100% positive customer feedback.
- Streamlined food preparation processes to reduce wait times and ensure timely delivery of orders.
- Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
- Increased sales by regularly reviewing menu offerings and implementing new, appealing dishes based on customer feedback.
Human Resources Specialist
Target
03.2021 - 09.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Coordinated employee training programs to boost skills development and improve overall performance.
E-Commerce Customer Service Specialist
GHIRARDELLI CHOCOLATE COMPANY
01.2021 - 02.2022
- Enhanced customer satisfaction by resolving complex e-commerce issues and providing timely solutions.
- Contributed to the development of new processes that increased overall team productivity levels within the e-commerce department.
- Managed high-volume customer inquiries through various communication channels, including email, live chat, and phone calls.
- Boosted sales with upselling techniques and personalized product recommendations.
Customer Service Specialist
Home Depot
10.2018 - 01.2019
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
High School Diploma -
Huntington Park High School
Huntington Park, CASkills
- Staff recruitment and retention
- Food safety knowledge
- Staff Training and Development
- Cash handling proficiency
- Motivational Leadership
- Food ordering and procurement
- Strong Work Ethic
- Problem-Solving
Certification
- Food Safety Manager Certification (FSMC) - American National Standards Institute.
- Barista Level 1 Certificate - Specialty Coffee Association.
- Certified Food Manager (CFM) - State Departments of Health or equivalent.
Languages
Spanish
Native or Bilingual
Timeline
Food Service Leader
Target
03.2021 - 09.2024
Human Resources Specialist
Target
03.2021 - 09.2024
E-Commerce Customer Service Specialist
GHIRARDELLI CHOCOLATE COMPANY
01.2021 - 02.2022
Customer Service Specialist
Home Depot
10.2018 - 01.2019
High School Diploma -
Huntington Park High School