Desired Job Title
Property ManagerSupport WorkerCorrections OfficerStockerTomato PackerWork Type
Part TimeFull TimeSeasonal WorkVolunteerLocation Preference
RemoteHybridLocation: O'Neill, NE, USO'Neill, NE
Open to relocation: Yes
Open To Work
Alicia A.M. DeLong
O'Neill,NE
Work Preference
Summary
Dedicated support worker with expertise in customer service, problem resolution, and effective communication. Proven ability to build relationships and ensure compliance with safety regulations, driving customer satisfaction and operational efficiency. Experienced property manager with a strong focus on tenant relations and complaint resolution. Skilled in training staff and implementing process improvements, contributing to enhanced operational workflows and tenant satisfaction. Detail-oriented professional known for strong relationship-building and regulatory compliance skills. Achievements include streamlining processes and maintaining high-quality standards in customer support, ensuring exceptional service delivery and operational excellence. Seasoned Support Team Member with experience in maintaining high-level customer satisfaction. Strengths include resolving complex technical issues, providing exceptional customer service, and training new team members to uphold standards of excellence. Previous roles have allowed for significant impact on streamlining processes and improving overall team efficiency. Ambitious academic discipline student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies, and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite. Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Professional with strong background in providing high-quality support, adept at streamlining processes and enhancing team performance. Skilled in problem-solving, communication, and adapting to changing needs, ensuring reliable and effective collaboration. Known for results-driven approach and ability to foster cooperative and productive environment.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Support Worker
Liberty Centre Svc
Norfolk, NE
01.2007 - Current
- Provided customer support through effective communication and problem-solving techniques.
- Assisted team members in daily operations and workflow management.
- Maintained and organized inventory for efficient service delivery.
- Trained new staff on company policies and operational procedures.
- Utilized software systems to track service requests and customer interactions.
- Ensured compliance with safety regulations and company standards in all tasks.
- Coordinated with management to streamline processes and improve efficiency.
- Maintained clean and well-organized environment for client happiness and safety.
- Assessed clinical documentation to monitor management of health data and care plan coding.
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Worked closely with sales teams to ensure successful implementation of solutions for customers.
- Resolved customer complaints promptly and escalated issues when appropriate.
- Ensured compliance with company policies and procedures related to customer service activities.
- Monitored incoming emails, chat messages, calls, or other forms of communication from customers seeking assistance or information regarding products or services offered by the company.
- Performed quality assurance checks on completed work before submitting it back to customers.
- Updated customer profiles with current contact information as well as preferences.
- Conducted research on products and services to ensure up-to-date knowledge of offerings.
- Managed customer accounts, including account setup and maintenance.
- Participated in regular meetings to discuss customer feedback and possible improvements.
- Generated reports detailing results of customer surveys or feedback collected from various sources.
- Analyzed root cause of problems reported by customers to identify trends and develop solutions.
- Processed orders for products and services accurately and efficiently.
- Developed training materials for new team members to assist with onboarding process.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Reviewed and approved vendor invoices.
- Greeted guests and vendors to assist in navigating space.
- Stocked inventory and ordered office and kitchen supplies.
- Offered reception coverage to relieve staff during absences or breaks.
- Encouraged and improved cross-department internal communication.
- Broke down boxes for garbage and recycling.
- Performed accounting or financial analysis.
- Reserved and managed meeting room availability.
Property Manager
Costello Company
Norfolk, NE
01.2025 - 07.2026
- Managed daily operations of residential properties and ensured tenant satisfaction.
- Coordinated property maintenance requests and oversaw service vendor performance.
- Implemented marketing strategies to attract potential tenants to available units.
- Maintained accurate records of tenant communications and financial transactions.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Established connections with service vendors and managed submission of billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Corrections Officer
Holt County Jail
O'Neill, Nebraska
06.2024 - 07.2025
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular inspections of living areas and communal spaces for safety hazards.
- Managed inmate intake processes, including searches and processing documentation.
- Responded promptly to incidents, maintaining order and safety within the facility.
- Assisted in the development and implementation of inmate programs and schedules.
- Collaborated with staff to address inmate needs and behavioral issues effectively.
- Maintained accurate records of daily activities, incidents, and inmate interactions.
- Trained new corrections officers on protocols, procedures, and safety measures.
- Responded quickly and appropriately to emergency situations that may arise within the facility.
- Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Attended regular trainings and maintained appropriate certifications.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Maintained daily logs of shift activity.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Conducted cell and illegal substance checks.
- Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
- Maintained correct physical head count for inmates.
- Observed and directed inmates during recreation, visits, telephone, and shower time.
- Monitored inmates' behavior to detect signs of physical or psychological distress.
- Assisted in restraining violent and unruly inmates.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
- Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
Stocker
Walmart
Norfolk, NE
08.2008 - 10.2015
- Stocked shelves with products to ensure availability for customers.
- Organized merchandise displays to enhance store appearance and accessibility.
- Managed inventory levels to support efficient stock replenishment processes.
- Assisted customers in locating items throughout the store effectively.
- Collaborated with team members to maintain clean and safe work environments.
- Operated equipment for moving and organizing stock safely and efficiently.
- Monitored product expiration dates to ensure freshness and quality for customers.
- Participated in regular inventory audits to maintain accurate stock records.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on a regular basis.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Organized storage areas for efficient use of space.
- Arranged merchandise in an attractive manner to promote sales.
- Ensured that all products were labeled properly before stocking the shelves.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Removed outdated products from shelves in accordance with company policy.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Inspected stock for damage or defects and reported issues to management.
- Participated in physical inventories of stock on hand periodically.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Monitored expiration dates of perishable items to ensure freshness.
- Sorted returned merchandise for restocking or disposal.
- Updated product labels to reflect accurate pricing.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Palletized merchandise to streamline movement to sales floor locations.
- Assisted with store displays and window dressing as needed.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Recorded quantity, type and value of materials or items received.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Verified pricing accuracy on shelves against invoices from vendors.
- Processed returns quickly and accurately according to company policy.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Tomato Packer
Garden Fresh Vegetables
O'Neill, Nebraska
11.2009 - 12.2014
- Packaged fresh vegetables for distribution to local markets.
- Operated packing machinery to optimize workflow efficiency.
- Maintained cleanliness and organization of packing area.
- Collaborated with team members to enhance and streamline packing processes.
- Trained new packers on proper techniques and standards to maintain quality.
- Monitored inventory levels of packing materials and supplies.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates, and containers to prepare for shipping.
- Inspected packages for accuracy and completeness before shipping.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Provided assistance in the assembly line when needed.
- Notified team leader of product discrepancies and equipment malfunctions.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Utilized barcode scanners to track incoming and outgoing shipments.
- Weighed or counted items for distribution to conform to company standards.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
- Checked stock levels on a daily basis to ensure availability of items for shipment.
- Trained new employees regarding warehouse procedures and standards.
- Responded promptly to customer complaints about packaging issues.
- Tracked inventories and input equipment counts into warehouse databases.
- Adjusted packing methods based on product type and size for optimal protection.
- Ensured the work area was clean and organized, adhering to safety regulations.
- Communicated with customer service representatives to resolve packing-related issues.
- Coordinated with shipping department to schedule pickups and deliveries.
- Operated machinery for wrapping, boxing, and labeling products.
- Participated in training sessions to learn new packing techniques and safety procedures.
- Managed stock of packing materials and supplies, requesting resupply as necessary.
- Provided feedback on packing processes to supervisors for continuous improvement.
Disabilities Advocate
Northstar
O'Neill, NE
01.2009 - 09.2013
- Advocated for clients' rights, ensuring access to necessary resources and services.
- Developed individualized support plans based on client needs and goals.
- Facilitated communication between clients and service providers to enhance understanding and cooperation.
- Conducted workshops to educate clients on disability rights and available support systems.
Education
Master of Science - Family Studies
Bellevue University
Bellevue, NE01-2023
Bachelor of Arts - Child Protection/Juvenile Justice
Bellevue University
Bellevue, NE12-2020
Associate of Science - Librarian Science
MIllstream Career And Technology
Findlay, OH10-2016
Associate of Applied Science - Behavioral Sciences
Northeast Community College
O'Neill, NE06-2014
Associate of Arts - Child Psychology
Stewards of Darkness
O'Neill, NE05-2012
High School Diploma - undefined
Arcadia High School
Arcadia, OH06-2005
Provisional Drug And Alcohol Licensure - Human Services
Northeast Community College
O'Neill, NE05-2028
Licensed Mental Health Practictioner - Human Services
Northeast Community College
Norfolk, NE05-2028
Skills
- Customer support
- Inventory management
- Tenant relations
- Complaint resolution
- Software proficiency
- Property management
- Relationship building
- Regulatory compliance
- Team collaboration
- Quality assurance
- Effective communication
- Problem solving
- Training development
- Time management
- Conflict resolution
- Software troubleshooting
- CRM software
- Organization
- Bookkeeping
- Complaint handling
- Active listening
- Process improvement
- AR/AP
- Crisis management
- Scheduling coordination
- Self motivation
- Professional demeanor
- Attention to detail
- Time management abilities
- Workflow management
- Drafting correspondence
- Multi-line telephones
- Clerical Tasks
- Written communication
- Report preparation
- Problem-solving
- Adaptability and flexibility
- Business administration
- Billing processing
- Project planning
- Vendor relations
- Spreadsheet management
- Materials distribution
- Word processing
- Database maintenance
- Decision-making
- Accounting
- Sage 50 US
- Quality control
- Billing and coding
- DATABASICS expense knowledge
- Reception duties
- Documentation and recordkeeping
- Multitasking capacity
- Expense validation
- Product ordering
- Budget management
- Problem-solving abilities
- Filing and data archiving
- Multitasking Abilities
- Multi-line phone systems
- Multi-line phone proficiency
- Excel spreadsheets
- Task prioritization
- Staff supervision
- QuickBooks expert
- Mail coordination
- Research skills
- Analytical skills
- Spreadsheet creation
- Records management
- Problem-solving aptitude
- Inventory replenishment
- Project coordination
- Calendar management
- Event coordination
- Database management
- Proofreading
- Contract review
- Mail management
- Meeting planning
- Supply management
- Logistical planning
- Presentation preparation
- Business writing
- Travel arrangements
- Travel planning
Accomplishments
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [30] in the development of Wellness Collabortation.
Affiliations
- American Society of Safety Professionals
- National Association of Social Workers
- International Association of Administrative Professionals
- American Institute of Certified Public Accountants
- Society of Human Resource Management
- Lions Club
Certification
- CAP - Certified Administrative Professional
Languages
English
Full Professional
Interests
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Designing and Printing 3D Models
- Engaging in food photography and sharing culinary creations on social media
- Reading
- Pilates
- Food Tourism
- Crafting and DIY Projects
- Youth Development Programs
- Learning new cooking techniques and expanding my culinary skills
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I like working with my hands and fixing things
- Dancing
- Horseback Riding
- Woodworking
- Augmented Reality (AR) Development
- High-Intensity Interval Training
- Strategy Games
- Watching Movies and TV Shows
- Music
- Gym Workouts
- I like looking at the stars and learning about constellations
- Outdoor Recreation
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Martial Arts
- Rock Climbing
- Enjoy hobbies that combine physical activity with outdoor exploration
- Digital Art and Animation
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- Knitting and Crocheting
- Developing software, websites, and apps in various programming languages
- Design and Build Websites
- Backpacking and Hiking
- I participate in low-impact exercises to strengthen core muscles
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Getting involved in local advocacy groups to promote positive change in the community
Activities
- Swimming
- Hiking
- Camping
- Fishing
- Monster truck rallies
- Demo derbies
- Case work (I do enjoy paperwork)
- Researching
- Sculpting
- Painting
- Arts and crafts
- Anything to do with my five-year old's world
- Studying
- Collecting porcelain dolls
- Books
- Watching documentaries
- Taking care of my family
- Pets
- Furthering education
American Dream Scholarship
The American Dream Scholarship goes to designated students who achieve a 3.5 or higher, as I did. when I received my Master's. It is an honorable scholarship for those who are achieving to improve their life, quality of life in community, and dedicated to accelerated learning. I accepted this award twice, once in the Bachelor phase, and again, at a Master's level.
Timeline
Property Manager
Costello Company
01.2025 - 07.2026
Corrections Officer
Holt County Jail
06.2024 - 07.2025
Tomato Packer
Garden Fresh Vegetables
11.2009 - 12.2014
Disabilities Advocate
Northstar
01.2009 - 09.2013
Stocker
Walmart
08.2008 - 10.2015
Support Worker
Liberty Centre Svc
01.2007 - Current
High School Diploma - undefined
Arcadia High School
Associate of Arts - Child Psychology
Stewards of Darkness
Associate of Applied Science - Behavioral Sciences
Northeast Community College
Associate of Science - Librarian Science
MIllstream Career And Technology
Bachelor of Arts - Child Protection/Juvenile Justice
Bellevue University
Master of Science - Family Studies
Bellevue University
Provisional Drug And Alcohol Licensure - Human Services
Northeast Community College
Licensed Mental Health Practictioner - Human Services
Northeast Community College