Alicia Amos
Mesa,AZ
Summary
Dedicated and well-qualified Assistant Director of Nursing with a proven track record in patient care, staff development, and departmental management. Highly detail-oriented, responsive, and proficient in hospital management and process improvement. Passionate about driving positive outcomes for diverse needs rapidly changing within the behavioral health system. Committed to enhancing the quality of care, safety, and outcomes. A proven leader effective at uniting and guiding teams toward achieving goals, improving satisfaction, and supporting widespread healthcare system achievements. Continuously focused on advancing expertise in psychiatric care while driving innovation and providing excellent support to the patients and staff we serve.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director of Nursing
Aurora Behavioral Health Hospital
05.2023 - Current
- Actively engaged in TJC survey and state visits with positive results for the department.
- Created hospital-wide changes for downtime processes for long-term department success during technological failures.
- Assisted in our selection and successful participation in the state transition to practice program for new graduate nurses alongside our nurse educator and facility leaders.
- Identified department issues to recommend and implement corrective actions that have improved patient safety and positively impacted the company monetarily.
- Facilitated continuing education and training programs to drive staff competency and professional development while creating meaningful interaction with staff, thus improving retention rates, staff satisfaction, and hospital safety.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Spearheaded new projects with the leadership team to expand the scope of engagement for staff and patients.
- Oversaw the nursing department independently on several occasions and seamlessly worked with all directors to continue high standards of care.
Nurse Manager
Aurora Behavioral Health Hospital
03.2022 - 05.2023
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Trained staff in proper techniques, care standards, operational procedures, and safety protocols.
- Created new graduate training program to foster well-rounded and confident nurses who felt supported and had their learning needs met.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for staff to share ideas and concerns as well os solutions we could create together.
Behavioral Health Nurse
Aurora Behavioral Health Hospital
04.2021 - 03.2022
- Administered medications and assessed side effects, successes and failures of new medications.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Partnered with social workers, counselors and doctors to develop corse of treatment.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication helping patients regain or improve coping abilities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction by bringing solutions to leadership on many varying issues.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Cross trained to work on special needs unit and in Assessment and referral.
- Actively perused a successful role as a back up house supervisor to better understand and assist in hospital improvements for the nursing department.
RN-Office Manager
Salter-Med
11.2020 - 02.2021
- Developed, wrote, and implemented office policies and procedures.
- Problem solved using critical thinking for patient issues as well as office concerns.
- Hired, managed, scheduled, and trained team members and Nursing students on various duties, including proper injection and phlebotomy technique, providing support and mentoring.
- Managed and ensured healthcare standards and compliance with state and federal agencies.
- Provided impeccable office organization to support efficiency, professionalism, and performance objectives.
- Maintained office inventory, orders, and medication management.
- Elevated customer satisfaction ratings by resolving patient issues effectively and delivering an exceptional level of service to each patient by listening to concerns, answering questions, and effective patient education.
- Aided in new patient intake interviews and psychiatric evaluations and specialized testing.
- Assisted provider with in office procedures.
- Provided in office IV therapy.
Front and Back Office Medical Assistant
Family Foot and Ankle
04.2015 - 04.2016
- Scheduled initial and follow up appointments.
- Managed insurance information and billing.
- Coordinated surgery scheduling, coverage, payment planning and coordination of care.
- Assisted provider with patient in office treatments, vital signs, and education of patients.
- Managed patient records for over 400 patients.
Special Education Assistant
Imagine Charter School
12.2014 - 04.2015
- Assisted students with IEP accommodations to complete school assignments and stay focused in the class room setting.
- Ensured teachers provided modified assignments per individual plan and provided updates on student progress to the department director with recommendations for changes when needed.
- Provided out-of-classroom education and tutoring.
- Assisted school counselor and school psychiatrist in assessing and continued documentation of student progress.
Medic/EMT
Arizona Army National Guard
11.2011 - 11.2014
- Demonstrated leadership by making improvements to work processes and helping to train others while managing compliance and medical and psychiatric health of over 5,000 soldiers.
- Improved operations by working with team members and customers to find workable solutions.
- Helped clients deal with substance abuse, mental illness, and other concerns by delivering personalized coordination of care.
- Assisted clients with identifying feelings and behaviors by asking open-ended questions and ensuring a collaborative relationship with patients.
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional needs pre and post-deployment.
- Inserted IVs and administered oral and injectable medications.
- Juggled multiple projects and tasks to ensure high-quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Oversaw the on site lab and immunizations.
Phlebotomist
Banner Baywood Medical Center
01.2011 - 11.2011
- Managed blood draws of approximately 200 patients each shift across the hospital.
- Utilized time management and order urgency for the successful completion of all orders each shift.
- Frequently assigned to more difficult areas such as ICU and geriatric floors based on excellent skill set and high level of accuracy.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Associate of Science in nursing - Registered Nursing
Carrington College
Mesa, AZ12.2020
Licenced EMT/ Army Medic - Emergency Medical Technician
Fort Sam Huston
San Antonio, TX05.2012
Certified Phlebotomy Technician -
Arizona Medical Training Institute
Mesa, AZ01.2011
Skills
- Quick with conflict resolution and problem-solving
- Business operation management
- Process Improvement in any area
- Assisting with staffing needs within nursing scope
- Staff education and development
- Crisis management and improvement of effective de-escalation tactics
- Respected role model
Certification
- Certified CPR and First Aid Trainor
- Certified Therapeutic options Trainer
Timeline
Assistant Director of Nursing
Aurora Behavioral Health Hospital
05.2023 - Current
Nurse Manager
Aurora Behavioral Health Hospital
03.2022 - 05.2023
Behavioral Health Nurse
Aurora Behavioral Health Hospital
04.2021 - 03.2022
RN-Office Manager
Salter-Med
11.2020 - 02.2021
Front and Back Office Medical Assistant
Family Foot and Ankle
04.2015 - 04.2016
Special Education Assistant
Imagine Charter School
12.2014 - 04.2015
Medic/EMT
Arizona Army National Guard
11.2011 - 11.2014
Phlebotomist
Banner Baywood Medical Center
01.2011 - 11.2011
Associate of Science in nursing - Registered Nursing
Carrington College
Licenced EMT/ Army Medic - Emergency Medical Technician
Fort Sam Huston
Certified Phlebotomy Technician -
Arizona Medical Training Institute
Similar Profiles
Lindy DadoLindy Dado
Registered Nursing Student at Aurora Behavioral Health HospitalRegistered Nursing Student at Aurora Behavioral Health Hospital
Michael FordMichael Ford
Registered Nurse at Aurora Santa Rosa Behavioral Healthcare HospitalRegistered Nurse at Aurora Santa Rosa Behavioral Healthcare Hospital
Chad ClarkChad Clark
Registered Nurse at Aurora Behavioral HospitalRegistered Nurse at Aurora Behavioral Hospital
PATRICIA LAMBDINPATRICIA LAMBDIN
Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.Staff Accountant/Treasury Analyst at MEADOWBROOK INSURANCE INC.
Terri HuishTerri Huish
4th Grade Teacher at Mesa Public Schools4th Grade Teacher at Mesa Public Schools