Alicia Ancheyta
Morristown,TN
Summary
Dynamic and bilingual professional with a proven track record in customer service and problem-solving. Skilled in attention to detail and teamwork, adept at improving customer satisfaction and streamlining processes. Certified in CPR, showcasing a commitment to safety and well-being. Developed strong patient care skills and attention to detail in clinical environment. Transitioning into new field, leveraging experience in patient interaction and health education. Ready to contribute to dynamic team while expanding professional expertise.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Team Member
Little Caesars
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated cash register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Pharmacy Technician
Walgreens
10.2023 - 05.2024
- Efficiently resolved third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers with empathy and swiftness.
- Eagerly solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Parts Puller
Tuff Torq Corporation
01.2023 - 03.2023
- Analyzed orders to pull parts from online computer system.
- Improved inventory accuracy by diligently tracking and recording parts pulled for various projects.
- Assisted with inventory control with cycle counting.
- Removed unusable parts and/or damaged non-ferrous items from order before sending to assembly.
- Supported cross-training initiatives, learning additional roles within the warehouse to provide coverage during peak times or staff absences effectively.
Education
High School Diploma -
Carson-Newman University
Morristown, TNSkills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Bilingual (English & Spanish)
- CPR certified
Certification
CPR certified
Licensed to work as Pharmacy Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
10.2023 - 05.2024
Parts Puller
Tuff Torq Corporation
01.2023 - 03.2023
Team Member
Little Caesars
High School Diploma -
Carson-Newman University