Alicia Anderegg

As VP of human resources for Rock Supremacy, I have been in responsible for recruiting, hiring and verifying all candidates since the inception of the company in 2011. I am also solely responsible for all payroll operations, employee benefit enrollment and planning, and employee verification and certifications.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Created job files for each project and maintained current data in each file.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed compliance to keep organization operating within legal and regulatory guidelines.

• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.