Alicia Anderson

• Work productively in fast-moving work environment to process large volumes of claims.
• Improve customer satisfaction by providing timely and accurate information on claim status and resolution.
• Maintain compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
• Enhance claim processing efficiency by streamlining workflows and implementing best practices.
• Collaborate with cross-functional teams to expedite complex claims investigations and resolutions.
• Negotiate favorable settlements with claimants, resulting in cost savings for the company.
• Conduct detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
• Reduce turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
• Develop in-depth understanding of insurance policies and procedures.
• Development and update of training material for claims and training of claims administration staff and new hires
• Train new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
• Achieve high levels of accuracy in claim assessment, minimizing company's exposure to risk.
• Negotiate settlements with claimants, achieving favorable outcomes for both parties.
• Maintain up-to-date knowledge of regulatory changes, ensuring company compliance and minimizing legal risks.
• Proven ability to learn quickly and adapt to new situations.
• Adjust claims for Manned and Unmanned aircraft (UAS).
• Head of the local EMT, and member of the Social and Rec, and Wellness committees.

• Assist in managing assigned claims files along with analyzing and responding to incoming claims documentation from brokers, healthcare providers, customers, internal departments, law firms, outside adjusters, retrieval partners, third party claimants, and salvage companies
• Assist in setting up and investigating minor routine claims for aircraft, airports, and drone customers
• Assist in contacting customers and follow up with any outstanding information requested and required throughout the claims process
• Retrieve and enter data to create new claim files by phone or email from adjusters, brokers, customers, and third party claimants
• Collect, organize, and file claim materials (photos, incident reports, pilot and aircraft records, policy documents, aircraft ownership documents, repair estimates, medical or repair invoices, FAA and NTSB reports, etc.)
• Enter financial reserve changes and payments for review and approval for payments to customers (partial payments and settlement payments), expert partners, healthcare providers, law firms, outside adjusters, repair shops, retrieval partners, and salvage and storage partners
• Completion of banking verification process and banking information entry for finance approval
• Prepare and distribute correspondences and reports for adjusters, brokers, executives, internal departments, management, salvage partners, and title search partners
• Assist with aircraft salvage sales with file development and review from start to finish
• Development and update completion of training material for claims administration staff and new hires; training of claims administration staff and new hires
• Insured settlement document and release creation and review
• Reservation of Rights and Denial letter preparation, review, and submission for Subrogation department
• Ambassador & Wellness Committee member

• Established strategic partnerships with external organizations, expanding program reach and impact
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations
• Organized events and workshops to engage participants, enhancing their learning experience within the program framework
• Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns
• Designed program implementation and maintenance plan.
• Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences
• Enhanced program efficiency by streamlining processes and implementing innovative solutions
• Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence
• Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency
• Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives
• Increased participant engagement by tailoring program content to meet diverse community needs
• Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality

• Machine Operation, AMARR Entrematic
• Contractor - Temporary Employment
• City Carrier Assistant - USPS
• Production Technician, Flowers Foods

• Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients
• Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded
• Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results
• Championed process improvements by analyzing workflows, recommending changes, and monitoring results post-implementation
• Built strong relationships with clients through effective communication and consistent followup
• Maximized revenue potential by identifying areas for improvement within existing client contracts and service agreements
• eLearning Management – Quiz/Program/Course development within the CHEX eLearning system, including client customization
• LMS Training - Orientation, initial staff training, and ongoing education training
• Billing, account reconciliation, product up sale, service and contract renewals

Program Manager - 2012-2013

Account Manager – 2010-2012

Operations Supervisor – 2007-2010

Operations Team Lead – 2007-2007

TSR II – 2006-2007

TSR I – 2006-2006

• Simultaneous daily account management of multiple clients with varying revenues of up to $2,000,000 annually - Budget management, revenue projections, and quality checks to ensure processes, procedures, and client direction was followed and achieved
• Directly supervised Managers and Supervisors and indirect supervision Managers and supervised administrative and daily program operations, complying with policies and regulations, up to 300+ employees during peak season
• Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle
• Built teams to address project goals and objectives for multiple projects
• Coached team members on productivity strategies to accomplish challenging goals
• Championed best practices in project management, fostering a culture of continuous improvement
• Established strong relationships with key stakeholders, ensuring support for program initiatives
• Developed strategic plans, setting clear objectives and achievable milestones for the team
• Managed cross-functional teams for successful project completion within deadlines and budgets