ALICIA ANDREUZZI
Canton,MI
Summary
Detail-oriented business analyst and Salesforce.com administrator with over 20 years of experience providing analysis and reporting solutions to common business problems. Polished in implementing business improvement strategies and automation to improve productivity.
Overview
18
18
years of professional experience
Work History
Sr. Business Analyst & Salesforce.com Admin
ActiveHealth Management
New York, NY
05.2011 - Current
- Provide continued training and technical assistance to Salesforce.com end-users.
- Identify opportunities for automation of manual processes to improve the end-user experience and productivity.
- Analyze and track data to prepare forecasts and identify business trends.
- Produced reports summarizing findings from data analysis activities to facilitate informed decision making.
CRM & Salesforce.com Automation Specialist
HealthMedia Inc., a Johnson & Johnson Company
Ann Arbor, MI
10.2008 - 05.2011
- Organized and maintain the Salesforce.com CRM database to capture the reporting requirements of sales management to reflect changing business needs.
- Supported and trained an organization of 85 Salesforce.com end-users and over 90 customer portal users.
- Developed and maintained detailed sales reports and dashboards.
Inside Sales Representative
HealthMedia, Inc.
Ann Arbor, MI
03.2006 - 10.2008
- Strengthened cold-calling techniques to large employers, health plans, and pharmaceutical companies to generate interest in HealthMedia's digital coaching programs.
- Worked closely with sales to move opportunities through the sales cycle, from qualified to sold.
- Provided follow-up to trade show, conference, and webinar attendees, as well as phone and web inquiries, to identify qualified, sales-ready opportunities.
Education
Certified Salesforce.com Administrator - CRM Certification
Salesforce.com Certification Training
San Francisco, CA10-2022
Bachelor of Arts - Broadcast Communications/Journalism
Adrian College
Adrian, MI04-1992
Skills
- Data Analysis
- Process Development
- Business process improvement
- Workflow Analysis
- Process Optimization
- CRM Systems
Accomplishments
- Dean's List
- Graduated Magna Cum Laude
Volunteer Work
- Canton Leisure Services
- Church activities
- PB&J to feed the homeless
References
References available upon request.
Timeline
Sr. Business Analyst & Salesforce.com Admin
ActiveHealth Management
05.2011 - Current
CRM & Salesforce.com Automation Specialist
HealthMedia Inc., a Johnson & Johnson Company
10.2008 - 05.2011
Inside Sales Representative
HealthMedia, Inc.
03.2006 - 10.2008
Certified Salesforce.com Administrator - CRM Certification
Salesforce.com Certification Training
Bachelor of Arts - Broadcast Communications/Journalism
Adrian College
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