Alicia Anzaldua
Pasadena,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Household Manager
Anzaldua Family
03.2010 - Current
- Scheduled appointments for medical, dental, and self-care needs.
- Coordinated meals for all family members with focus on catering to dietary restrictions.
- Managed financial operations for household.
- Performed cleaning and organization duties.
- Assisted youths with daily hygiene and living tasks.
- Facilitated transportation to and from appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Office/Dental Assistant
Mathew Robson DDS
02.2009 - 03.2010
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
Sales Associate
CVS Pharmacy
03.2003 - 04.2004
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certification - Medical Assistant
Texas School of Business
Friendswood, TX08-2009
No Degree - Certified Nurses Aide
San Jacinto College
Pasadena, TX06-2001
High School Diploma -
Sam Rayburn High School
Pasadena05-2000
Skills
- Strong customer service skills
- Approachable and friendly demeanor
- Dependable and trustworthy
- Efficient at acquiring new skills
- Collaborative team member
- Customer-focused support
- Effective communication
- Detail-oriented organization
Timeline
Household Manager
Anzaldua Family
03.2010 - Current
Office/Dental Assistant
Mathew Robson DDS
02.2009 - 03.2010
Sales Associate
CVS Pharmacy
03.2003 - 04.2004
Certification - Medical Assistant
Texas School of Business
No Degree - Certified Nurses Aide
San Jacinto College
High School Diploma -
Sam Rayburn High School
Similar Profiles
Aaliyah LoganAaliyah Logan
Dr Mario Anzaldua Family Practice at Mario R. AnzalduaDr Mario Anzaldua Family Practice at Mario R. Anzaldua
Lila LoupLila Loup
Babysitter at Castle Family, Tennis Family, Sim’s FamilyBabysitter at Castle Family, Tennis Family, Sim’s Family
Jeanine HughesJeanine Hughes
Private Nanny at The Pape Family, The Hee Family, The Zita FamilyPrivate Nanny at The Pape Family, The Hee Family, The Zita Family
Michelle BrachoMichelle Bracho
School Nurse at Raul Yzaguirre School for SuccessSchool Nurse at Raul Yzaguirre School for Success
Carlos HernandezCarlos Hernandez
Advanced Maintenance Technician at Big Star CadillacAdvanced Maintenance Technician at Big Star Cadillac