Alicia Archer
Colorado Springs,CO
Summary
Competent individual with knowledge about public assistance program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by and improving confidence. Hardworking, reliable, and dedicated.
Professional with strong analytical skills and keen eye for detail, ready to excel in Eligibility Associate role. Known for efficient problem-solving, effective communication, and adaptability within team settings. Skilled in eligibility determination, data entry, and compliance, ensuring accuracy and integrity in all tasks. Dependable team player who thrives in fast-paced environments and consistently delivers high-quality results.
Overview
14
14
years of professional experience
Work History
Benefits Eligibility Associate Grant Funded
El Paso County Department of Human Services
09.2024 - 12.2024
- Interviews applicants/clients and assist them in understanding and completing all required eligibility paperwork
- Verifies program and services eligibility factors by retrieving or confirming information from a variety of sources
- Performs eligibility computations based upon client-provided and collateral information; determines applicability of work registration requirements
- Reviews cases for accuracy and completeness
- Provides clients with information and referrals to community support services, childcare assistance and other available resources to help facilitate a comprehensive solution to the client's circumstances
- To assist with changes and questions about our services as needed
- Participates in internal committees, training, workshops and seminars
- Assists with unassigned caseloads as needed
- Proficient in CBME, DOLE, HSC, Teams, Excel and Outlook
- Maintained up-to-date knowledge of relevant federal, state, and local statutes governing public assistance programs, ensuring accurate eligibility determinations.
- Received an excellence in professionalism award
Behavioral Health Technician
Mountain Springs Recovery
10.2023 - 09.2024
- Client care, taking vitals, transporting clients, bag searches, computer-based learning, data entry, client well checks, supervising, answering phones, training new BHT, HIPPA compliance and training
Retail sales associate
Pioneer Landscape center
05.2021 - 07.2022
- Complete sales, answer phones, take orders, set up deliveries, train new retail sales associates, weekend shift supervisor
Shamrock Food Service Warehouse
02.2018 - 03.2020
- Cashier, stocking, customer service, new hire training, head cashier
Part time office manager
TJ's Maintenance
01.2011 - 02.2017
- Answering phones, scheduling appointments, bookkeeping, ordering materials, customer service
Customer service representative, floor trainee
Xerox “Verizon Wireless Call Center”
11.2012 - 06.2014
- Answered phone calls, handled complaints, fixed billing issues, notated accounts, started new service
Externship (Vet assistant)
Banfield Pet Hospital
05.2012 - 07.2012
- Cleaning cages, drawing blood, performing blood, urine, and fecal tests, cleaning the machines, sterilizing operating tools and rooms, dental cleanings
Externship (vet assistant)
Humane society of the Pikes Peak region
02.2012 - 05.2012
- Cleaning cages, drawing blood, performing blood, urine, and fecal tests, cleaning the machines, sterilizing operating tools and rooms, dental cleanings
Education
Medical billing and coding - Learning medical billing and coding, Patho pharmacology, medical terminology, HIPPA
DeVry university
04.2024
Veterinary Assistant Program - learned to hold and handle large and small animals correctly, run fecal, urine and blood tests, draw blood
Pima Medical Institute
07.2012
Skills
- Great customer service
- Computer-savvy
- Calm under pressure
- Bookkeeping
- Data entry
- Complex problem solving
- Self-Motivated
- Learns quickly
- Management experience
- Coding
- Accuracy and thoroughness
- Trade policy
- Effective communication skills
- Documentation and paperwork
Affiliations
- Active Bowler with Pikes Peak USBC
- Bowling Coach for Colorado High School Bowling Foundation
- Active Leader with the Girl Scouts Cookie Mom and Leader
Timeline
Benefits Eligibility Associate Grant Funded
El Paso County Department of Human Services
09.2024 - 12.2024
Behavioral Health Technician
Mountain Springs Recovery
10.2023 - 09.2024
Retail sales associate
Pioneer Landscape center
05.2021 - 07.2022
Shamrock Food Service Warehouse
02.2018 - 03.2020
Customer service representative, floor trainee
Xerox “Verizon Wireless Call Center”
11.2012 - 06.2014
Externship (Vet assistant)
Banfield Pet Hospital
05.2012 - 07.2012
Externship (vet assistant)
Humane society of the Pikes Peak region
02.2012 - 05.2012
Part time office manager
TJ's Maintenance
01.2011 - 02.2017
Veterinary Assistant Program - learned to hold and handle large and small animals correctly, run fecal, urine and blood tests, draw blood
Pima Medical Institute
Medical billing and coding - Learning medical billing and coding, Patho pharmacology, medical terminology, HIPPA
DeVry university
Similar Profiles
Kaitlyn FieldsKaitlyn Fields
CYFS Social Caseworker - Practice at El Paso County Department Of Human ServicesCYFS Social Caseworker - Practice at El Paso County Department Of Human Services
Keith LundbergKeith Lundberg
Case Services Aide at El Paso County Department of Human ServicesCase Services Aide at El Paso County Department of Human Services
Tara WhyteTara Whyte
Child Welfare Social Caseworker III at El Paso County Department Of Human ServicesChild Welfare Social Caseworker III at El Paso County Department Of Human Services