Alicia Arellano-Perez
San Diego,CA
Summary
Versatile and dynamic professional with a proven track record in boosting production and enhancing team training, as demonstrated at the Employment Development Department, Sweetwater Union High School District, and Culture Shock San Diego Work Study Program. Excelled in bilingual communication, showcasing strong organizational skills and a knack for fostering positive learning environments. Renowned for meticulous credential evaluations, effective lesson planning, and confidently surpassing goals. Degrees achieved include UCLA Spanish B.A. and currently in the Health Information Technology Program (HEIT) at San Diego Mesa College.
Overview
7
7
years of professional experience
Work History
Work Study
Culture Shock San Diego
San Diego, CA
01.2024 - Current
- Assisted Front Desk Staff with class counts and special tasks from management
- Attended mandatory workshops promptly and present
- Assisted in maintaining proper cleanliness of the studios such as disinfecting surfaces, vacuuming, trash removal etc.
- Greeted visitors warmly in a professional manner while providing assistance when needed.
- Assisted in monitoring inventory levels of cleaning supplies
- Created original choreography for end of season's Choreography Project Showcase
- Assisted management in leading numerous training sessions for new members of the organization as a Trainer.
- Can apply my knowledge from the HEIT Program into the pike13 database system at Culture Shock San Diego
Substitute Teacher
San Diego Unified and Sweetwater School Districts
San Diego, CA
03.2022 - Current
- Presented emergency lesson plans for various subjects
- Supervised on average 35 (maximum 65) students
- Composed accurate daily reports for the teacher's absence
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Confidence in handling high-pressure situations.
- Directed and accommodated to the diverse learning styles
- Enforced classroom routines and campus policies to keep students on schedule and operating at consistent level.
- Cultivated a safe space with emergency protocols to keep students and staff safe in emergency events.
- Retained knowledge on necessary school programs, Infinite Schools, Google Classroom etc.
Employment Program Representative
Employment Development Department
Chula Vista, CA
07.2020 - 02.2022
- Maximized production in organizing and logging ID Appeals, General Appeals.
- Evaluated multiple verifications such as licenses, background checks, certifications, appeals.
- Appeals, application and customer account review and management.
- Counseled customers regarding their inquiries with ease.
- Successfully composed goals for client's best course of action for their application.
- Surpassed production weekly production reports for management
- Aided and organized training sessions for new members in special projects
- Attained strong knowledge in SCDB and CUBS software systems
- Conducted and monitored interviews
- Processing credentials, applications, appeals, contracts provided by claimants
- Confidently meeting multiple deadlines
- Contact: • Guillermina Fuentes (Former Manager), Employment Program Manager I, Employment Development Department, - Desk: (619) 336-5586, Email: Guillermina.Fuentes@edd.ca.gov
- Contact: • Blanca Rzayev (Current Manager), Employment Program Manager I, Employment Development Department, - Desk: (916) 809-7767, Email: Blanca.Rzayev@edd.ca.gov
Pharmacy Volunteer and Floater
UCLA Health
Los Angeles, CA
03.2018 - 06.2019
- Acquired a strong knowledge of Pharmaceutical Fiscal Year Invoices and Pharmaceutical Companies
- Ensured and remained up-to-date with HIPAA Confidentiality
- Confidently handled and maintained confidential documents
- Attained knowledge in filing medical documents and invoices
- Directed and trained multiple teams and new volunteers
- Researched and ensured up-to-date with HIPAA Confidentiality
- Compiled and assessed data with accuracy
- Monitored and aided training sessions for new volunteers
- Capitalized on production in labeling documents, reviewing reports and forwarding credentials and other items requiring approval or verification.
- Contact: • Rosa Delgado, Administrative Assistant, Pharmaceutical Services – Office: 310-267-8522, Email: Rodelgado@mednet.ucla.edu.
- Contact: • Haykanush Arakelyan, Office Manager for Volunteer Services, – Office: (310) 267-8180, Email: harakelyan@mednet.ucla.edu.
Education
Some College (No Degree) - Extended Studies - Education
San Diego State University
San Diego, CA05.2020
Bachelor of Arts - Spanish
University Of California - Los Angeles
Los Angeles, CA06.2019
Associate of Science - Health Information Technology
San Diego Mesa College
San Diego, CASkills
LANGUAGES
- Bilingual - Spanish (Native, Fluent)
KEY SKILLS
- Boosted license and background check verifications production
- Evaluated application and credential evaluations
- Conducting weekly production reports and reporting them to management
- Documented and reported inventory levels to management
- Teaching and Lesson Planning
- Can apply knowledge learned from database systems from Mesa College's HEIT Program
- Directed and trained multiple teams
- Coordinated and scheduled interviews for clients
- Updating changes in applications such as employment status
- Actively examined and presented company policies to a wide range of customers
- Monitered and regulated testing, interviews and trainings
- MS Office, Outlook, Excel, call center software
Accomplishments
- Received my Substitute Teacher 30 Day Emergency Credential License. Received: 12/28/2020. Expires: 01/01/2026, Document Number: 220235443
- Nominated for the UCLA Health Auxiliary Awards 2019 - Ronald Reagan Medical Center - UCLA Health
- Awarded the Volunteer of the Quarter February (02/2019) - Ronald Reagan Medical Center - UCLA Health
Timeline
Work Study
Culture Shock San Diego
01.2024 - Current
Substitute Teacher
San Diego Unified and Sweetwater School Districts
03.2022 - Current
Employment Program Representative
Employment Development Department
07.2020 - 02.2022
Pharmacy Volunteer and Floater
UCLA Health
03.2018 - 06.2019
Some College (No Degree) - Extended Studies - Education
San Diego State University
Bachelor of Arts - Spanish
University Of California - Los Angeles
Associate of Science - Health Information Technology
San Diego Mesa College
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