Alicia Arenas
Montclair,CA
Summary
Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention. Hard working and dedicated to assist customers to the best of my abilities in the best way to represent the company. Twenty plus years of customer service. Ten years of management roles.
Overview
5
5
years of professional experience
Work History
Senior Recreation Leader
City Of Montclair
01.2023 - Current
- Organize and develop recreational, social and educational activities in different programs. These activities include assisting with youth, teen, and senior programs, community special events, community programs, sports activities, and general assignments at various recreation facilities.
- Assist and supervises staff with various responsibilities; take the initiative to promote, coordinate, supervise, and participate in all activities; ensures the safety and welfare of all participants; and performs related tasks as assigned.
Proctor /Special Education Instructional Aide
Ontario Montclair School District
10.2022 - Current
- Supervised students and staff during drop-off, recess, lunchtime, and pick-up ensuring their safety and well-being.
- Implemented and enforced school rules and behavior expectations on campus.
- Collaborated with teachers and administrators to address any concerns or incidents that arose during school time.
- Provided individualized support to students with disabilities or learning challenges, assisting with tests and assignments as needed.
Registration Representative
Emanate Health Queen Of The Valley Hospital
07.2019 - 10.2022
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
- Assist patients register for surgeries, blood work, emergency services and maternity by verifying Patients demographics. Assist guest with questions and locating their destination.
Education
No Degree - Phlebotomy
U.S. Colleges
Montclair10.2018
Certificate - Medical Assisting
Everest College - City of Industry
La Puente, CA03.2011
High School Diploma -
San Gabriel High School
San Gabriel, CA06.2004
Skills
- Clear Communication Skills
- Team Management
- Adaptability
- Leadership
- Empathy
- Patience
- Suggestive selling
Timeline
Senior Recreation Leader
City Of Montclair
01.2023 - Current
Proctor /Special Education Instructional Aide
Ontario Montclair School District
10.2022 - Current
Registration Representative
Emanate Health Queen Of The Valley Hospital
07.2019 - 10.2022
No Degree - Phlebotomy
U.S. Colleges
Certificate - Medical Assisting
Everest College - City of Industry
High School Diploma -
San Gabriel High School
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