Alicia Armenta
Albuquerque,NM
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
Work History
Production Worker
Goodwill Industries
Albuquerque, NM
05.2023 - 10.2023
- Received Forklift Certification
- Organized storage areas for efficient retrieval of items when needed.
- Identified defective parts or components and removed them from production line.
- Followed safety protocols while operating machines and equipment.
- Tracked production data such as number of items produced per hour, day, week.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Responsible for thoroughly inspecting clothing to price, and sort according to protocol.
Cashier
Hobby Lobby
Albuquerque, NM
08.2021 - 10.2022
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and orders.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Used suggestive selling techniques to promote add-on sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
Baker
Albertsons Market
Albuquerque, NM
11.2020 - 04.2021
- Operated ovens and other equipment to bake products according to established recipes.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Kept records of daily production numbers for each type of item produced.
- Coordinated supplies, placed orders and managed stock on hand for bakery.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Rotated stock as needed to keep freshness intact.
- Assisted with customers calls and answered questions to improve satisfaction.
Crew Member
McDonalds
Albuquerque, NM
04.2019 - 09.2020
- Wiped down tables and equipment, swept and refilled stock.
- Adhered to health department regulations regarding food handling procedures.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Interacted pleasantly with guests to deliver quality customer service.
- Assembled and served meals according to specific guest requirements.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Stocked shelves and cases with new or transferred items.
- Resolved customer complaints in a professional manner.
Education
High School diploma -
Sandia High School
05.2020
Skills
- Quality Inspection
- Equipment Operation
- Quality Assurance
- OSHA Compliance
- Cash Register Operation
- Customer Service
- Cash Handling
- Inventory Control
- Order Taking
- Ordering and Stocking
- Merchandise Restocking
Timeline
Production Worker
Goodwill Industries
05.2023 - 10.2023
Cashier
Hobby Lobby
08.2021 - 10.2022
Baker
Albertsons Market
11.2020 - 04.2021
Crew Member
McDonalds
04.2019 - 09.2020
High School diploma -
Sandia High School