Alicia Armijo

Lead coordinator for multiple high-visibility IT modernization initiatives, including the Population Management Hunt (PMH) Application and BASF Corporate Events Platform.

Key Contributions:

• Manage end-to-end project lifecycle: requirements, sprint planning, UAT, QA handoffs, and deployment.
• Partner with Developers, QA, UX/UI, and business teams to refine user stories, AC, and release goals.
• Implement structured sprint and release processes, including internal smoke tests and validation gates.
• Create and maintain charters, RACI matrices, risk logs, burndown charts, and release readiness docs.
• Lead impact scoring sessions, MoSCoW prioritization, and stakeholder communication plans.
• Standardize business validation handoff workflows and post-mortem processes.
• Coordinate portal and web communication alignment between cross fucntional aplications, and public-facing systems and implementation of new internal and customer-facing systems, overseeing planning, sprint execution, UAT, and deployment, resulting in successful launches with measurable efficiency improvements.
• Partnered with cross-functional teams (Developers, QA, UX/UI, and Business stakeholders) to define user stories, acceptance criteria, and release goals within Agile sprint cycles, ensuring traceability from requirements to deployment.
• Established new sprint and release processes, integrating weekly internal smoke tests, QA validation gates, and sprint demos that increased delivery transparency and reduced post-release issues by improving pre-deployment visibility.
• Managed Asana task workflows and documentation, introducing structured tagging, ticket prioritization, and dependency tracking—improving communication flow and project tracking accuracy across IT teams.
• Facilitated stakeholder engagement sessions for impact scoring, prioritization (MoSCoW), and risk mitigation, ensuring that both technical and non-technical stakeholders maintained alignment on scope and timelines.
• Developed and maintained project artifacts including charters, RACI matrices, risk logs, sprint burndown charts, and release readiness documentation to support PMO and audit requirements.
• Championed process improvement by standardizing business validation handoff templates, implementing post-mortem reviews, and coordinating capacity planning for sprint teams.
• Coordinated cross-system communication plans for portal and web integration between customer facing applications and customer administrative applications ensuring a consistent user experience and clear public messaging.

Key Achievements:

• Successfully deployed two major enterprise-wide changes to production environments with no critical post-launch defects.
• Reduced average sprint cycle confusion by implementing structured sprint planning and internal testing cadences, increasing delivery predictability.
• Drove multi-department collaboration across IT, Marketing, and Operations, ensuring visibility of deliverables for both internal and external audiences.

Blended therapeutic service delivery with data, communication, and process-improvement expertise.

• Designed improved virtual workflows to enhance session quality and consistency.
• Managed caseloads, documentation, scheduling, and compliance.
• Collaborated with multidisciplinary teams to streamline communication and workflows.
• Applied HR and leadership skills: staff support, training, onboarding, and resource coordination.
• Leveraged analytics to monitor performance and strengthen outcomes.

Founder of a staffing agency specializing in educational and clinical placements.

• Oversaw HR operations: recruiting, onboarding, performance management, and client relations.
• Created efficient workflows and optimized recruitment strategies using analytics.
• Placed SLPs, SLPAs, OTs, COTAs, PTs, and psychologists across district and clinical settings.
• Directed business operations, budgeting, service delivery, and long-term planning.
• Drove organizational growth through high-quality service and strategic client engagement.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.

• Recruited and placed clinical and educational specialists across multiple school districts.
• Managed sourcing, screening, interviewing, contract negotiation, and onboarding.
• Improved recruitment workflows, reducing time-to-hire and improving placement quality.
• Built strong candidate and client relationships to increase retention and satisfaction.
• Used recruitment analytics to guide decision-making and refine sourcing strategies.
• Operated and maintained applicant tracking and candidate management systems.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.