Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Ashley

Massena,NY

Summary

Diligent Client Coordinator Supervisor with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Client Coordinator Supervisor

MCMC, LLC
06.2024 - Current
  • Prioritize and manage daily workflow to ensure all client inquiries and product lines are completed on time with the highest level of quality and in the most effective and efficient manner possible.
  • Ensures the appropriate and equitable distribution of work is maintained to achieve daily, weekly and/or monthly goals.
  • Create, coordinate and review all monthly client spreadsheets to ensure turnaround times are met.
  • Streamlined onboarding processes, enhancing client experience and efficiency.
  • Collaborated with cross-functional teams to resolve complex client issues promptly.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables.
  • Trained new staff on client coordination best practices, elevating team performance.
  • Provided leadership, guidance and support to staff members.

Client Coordinator Lead

MCMC, LLC
01.2024 - 06.2024
  • Assists in providing overall support to the department and ensuring all client inquiries and product lines are completed on time at the highest level of quality and in the most effective and efficient manner possible.
  • Act as a team advisor by answering departmental questions and assisting with continuous training to strengthen departmental procedures.
  • Provides support, training, tools, and techniques to assist staff in achieving department goals and standards.
  • Collaborated with cross-functional teams to improve service delivery and client satisfaction metrics.
  • Trained new team members on operational procedures and client management tools, fostering a collaborative environment.

Client Coordinator

MCMC, LLC
05.2023 - 06.2024
  • Utilizes appropriate systems and databases to enter client information or retrieve information.
  • Maintains daily contact with the QA department regarding workflow and pending reports status.
  • Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
  • Performed other related duties as assigned.

Administrative Assistant

St. Joseph's Treatment and Recovery Center - Outpatient Clinic
07.2019 - 10.2019
  • Managed scheduling and calendar coordination for senior executives, ensuring efficient time utilization.
  • Supported preparation of reports and presentations, enhancing communication across departments.
  • Streamlined office operations by implementing digital filing systems, improving document retrieval efficiency.
  • Coordinated logistics for meetings and events, facilitating seamless execution of company initiatives.
  • Maintained confidential files and records, ensuring compliance with data protection regulations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Residential Relief Counselor

St. Joseph's Treatment and Recovery Center for Adolescents - Rose Hill
06.2018 - 07.2019
  • Implemented individualized care plans for residents, enhancing overall well-being and support.
  • Facilitated daily activities and therapeutic programs, promoting engagement and social interaction.
  • Monitored resident behavior and emotional states, ensuring safety and timely interventions.
  • Collaborated with multidisciplinary teams to provide holistic care solutions for diverse needs.

Education

Regents Diploma -

Massena Central High School
06-2006

Skills

  • Detail-oriented mindset
  • Strong organization
  • Effective communication
  • Goal setting and achievement
  • Performance tracking
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Team building
  • Microsoft Office
  • Continuous improvement

Timeline

Client Coordinator Supervisor

MCMC, LLC
06.2024 - Current

Client Coordinator Lead

MCMC, LLC
01.2024 - 06.2024

Client Coordinator

MCMC, LLC
05.2023 - 06.2024

Administrative Assistant

St. Joseph's Treatment and Recovery Center - Outpatient Clinic
07.2019 - 10.2019

Residential Relief Counselor

St. Joseph's Treatment and Recovery Center for Adolescents - Rose Hill
06.2018 - 07.2019

Regents Diploma -

Massena Central High School

Similar Profiles

CREATE PROFILE