Alicia Ashton
Fredericksburg,VA
Summary
Experienced and motivated customer service professional with over 7 years of experience working in fast-paced customer focused environments. Enthusiastic attitude, and commitment to serving as an honorable and hardworking team member. Strong mathematical skills, excellent customer service abilities, and great attention to detail. Proven skills in customer support operations, project management, process improvement, and content management with a drive to deliver clear written and verbal communication to contribute to the success of the company and customers.
Overview
9
9
years of professional experience
Work History
Secretarial Assistant
BB Corp.
05.2022 - 10.2023
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Provided exceptional customer service to clients and visitors, creating a welcoming environment.
Customer Service Representative
Continuum Global Solutions
04.2021 - 02.2022
- Listened to the questions and concerns of customers in order to provide answers or responses
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Kept accurate and current customer account data with manual form processing and digital information updates
- Entered customer interaction details into software to track requests, document problems, and record solutions offered.
PSS Technician
Asurion
03.2019 - 01.2021
- Increased brand awareness
- Gave customers clear demonstrations of alarm systems so they could learn how to use each feature
- Increased sales by 17% over a 6 month period
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Reviewed and updated customer account profiles
- Kept track of every interaction for training, reporting, and auditing purposes.
Customer Service Representative
Alorica Calling Center
02.2018 - 12.2019
- Assisted customers by answering questions, responding to inquiries, and handling phone requests in an average timeframe
- Provided primary customer support to internal and external customers in a fast-paced environment
- Aided sales associates by providing knowledgeable assistance with a variety of issues
- Use standard office equipment and computer programs
- Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills
- Made recommendations for potential products or services by gathering customer information and analyzing customer needs.
Hostess and Server
Cowboy Jacks
06.2014 - 12.2017
- Greet and approach customers to make them feel welcome in the establishment
- Seat customers strategically to maximize performance
- Handle and collect money throughout the night to have a matching count
- Give phenomenal customer service for great reviews and returning customers
- Perform open and closing duties on shifts needed.
Education
Criminal Justice -
Germanna Community College
09.2022
Chancellor High
Spotsylvania, VA07.2018
Skills
- Project Management
- Microsoft excel
- Computer skills
- Microsoft office
- Customer service
- Communication skills
- Computer Management
- Schedule Management
- Planning
- Banking
- Typing
- Live Chat
- Inventory Control
- Cash Handling
- Self Starter
- Multitasker
- Powerpoint
- Word
- Zendesk
Timeline
Secretarial Assistant
BB Corp.
05.2022 - 10.2023
Customer Service Representative
Continuum Global Solutions
04.2021 - 02.2022
PSS Technician
Asurion
03.2019 - 01.2021
Customer Service Representative
Alorica Calling Center
02.2018 - 12.2019
Hostess and Server
Cowboy Jacks
06.2014 - 12.2017
Criminal Justice -
Germanna Community College
Chancellor High