Alicia Asnault
Boston,MA
Summary
Engaging and positive individual with experience in teaching, case management, customer service and community development. Enthusiastic about inspiring others and being inspired. High-energy communicator who has a love for teaching, community development, and mental health recovery.
Overview
9
9
years of professional experience
Work History
EEC Certified Preschool Teacher
Bright Horizons Family Solutions
03.2022 - 06.2023
- Opened a new preschool classroom, designing the room with rich learning materials, books, and natural objects.
- Built positive relationships with students and families for safe, trusted learning support.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
- Documented and shared the important milestones in child’s day with their caregivers.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Monitored and evaluated student progress through regular assessments and observations.
- Created, managed, and participated in a variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
EEC Certified Kindergarten Prep Teacher
Bright Horizons Family Solutions LLC
10.2021 - 03.2022
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Identified characteristics, needs, and abilities of each child through personal interaction and progress reports to optimize approaches.
- Reported daily to parents and administration about student progress.
- Inspired students to take ownership of learning and become autonomous thinkers.
EEC Certified Preschool Teacher
Malden Early Education and Learning Program
12.2018 - 10.2021
- Was the main point of contact for preschool families (via email and zoom) during COVID-19.
- Hosted weekly zoom meetings with children and their families during COVID-19.
- Researched daily how to create a curriculum that is stimulating and achievable for preschool children of every skill level.
- Expert at using Teaching Strategies to implement a weekly curriculum.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Was commended daily by children’s families for my warm, supportive and nurturing demeanor.
Intensive Case Manager
Eliot Community Human Services
02.2018 - 12.2018
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Administered and monitored clients' medications.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Monitored clients' progress to adjust treatment plans accordingly.
- Conducted home visits to assess clients' home environment and provide support.
Benefits Center Assistant
Unum
06.2017 - 12.2017
- Completed letters, emails and faxes requested by a Disability Benefits Specialist.
- Made outbound telephone calls to doctor's offices, employers and claimants to follow-up on missing information or new requests.
- Input data into databases/NaviLink for reporting purposes with a high level of accuracy.
- Promoted positive customer service through prompt, accurate and courteous responses to customer needs.
Customer Care and Provider Services Representative
WellSense Health Plan
10.2014 - 05.2017
- Consistently ranked among the top five representatives in the call center in both quality and quantity of calls.
- Interfaced with internal and external staff particularly marketing, enrollment, provider relations and managers to solve member/provider issues.
- Provided one-on-one training with new hires encompassing all aspects of member/provider services.
- Diligently addressed member/provider questions regarding eligibility, plan benefits, enrollment policies and claim resolution.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
ECE101 Child Growth and Development -
North Shore Community College
Danvers, MA06.2019
Bachelor of Science - Environmental Design
University of Massachusetts Amherst
Amherst, MA05.2013
Environmental And Spanish Language Studies -
Universidad Veritas
San Jose, Costa Rica07.2012
Skills
- Good Telephone Etiquette
- Google Drive
- [Type] Software Proficiency
- Written Communication
- Quality Assurance
- Conflict Resolution
- Flexible and Adaptable
- Relationship Building
- Research
- Decision-Making
- Interpersonal Communication
Timeline
EEC Certified Preschool Teacher
Bright Horizons Family Solutions
03.2022 - 06.2023
EEC Certified Kindergarten Prep Teacher
Bright Horizons Family Solutions LLC
10.2021 - 03.2022
EEC Certified Preschool Teacher
Malden Early Education and Learning Program
12.2018 - 10.2021
Intensive Case Manager
Eliot Community Human Services
02.2018 - 12.2018
Benefits Center Assistant
Unum
06.2017 - 12.2017
Customer Care and Provider Services Representative
WellSense Health Plan
10.2014 - 05.2017
ECE101 Child Growth and Development -
North Shore Community College
Bachelor of Science - Environmental Design
University of Massachusetts Amherst
Environmental And Spanish Language Studies -
Universidad Veritas