Alicia Bailey
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Priority Health
10.2022 - Current
- 1 year and 3 months experience working in Priority Health's Customer Care Center
- Level 2 CSR
- Working knowledge of salesforce/Lens Processes
- Strong computer skills with proficiency in Microsoft Access, excel outlook etc
- organization skills and great record keeping
- effective verbal and written communication skills
- Ability to multitask
- Attention to details
- Timely task completion
- independent worker
- No active coaching or corrective plans
- High CSR audit scores
Elementary Teacher
Grand Rapids Public Schools
12.2006 - 10.2021
- Improved students'' reading comprehension levels by implementing interactive and engaging literacy activities.
- Enhanced student motivation and participation through the development of diverse, hands-on learning experiences.
- Collaborated with colleagues to develop cross-curricular lesson plans, deepening students'' understanding of multiple subjects.
- Promoted a positive classroom environment by establishing clear expectations and fostering strong communication between students, parents, and staff members.
- Developed strong relationships with students and their families through consistent communication and involvement in school events.
- Contributed to the improvement of school-wide curriculum by participating in professional development workshops and sharing insights with colleagues.
- Served on school committees focused on improving instructional practices, furthering professional growth, and advancing educational initiatives.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
Education
Bachelor of Arts - Elementary Education
Grand Valley State University
Allendale, MI12.2006
Skills
- Salesforce navigation
- lens navigation
- prioritization skills
- curriculum development and selection
- Basic office skills
- Training and professional development experience
Timeline
Customer Service Representative
Priority Health
10.2022 - Current
Elementary Teacher
Grand Rapids Public Schools
12.2006 - 10.2021
Bachelor of Arts - Elementary Education
Grand Valley State University