Alicia Banda
Louisville ,Kentucky
Summary
My objective is to obtain a lasting, positive, productive employment that will enable me to utilize my strong interpersonal, customer service and labor skills. Strive to become a relied contributor to your company’s quality and future growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
Work History
Customer Service Representative Manager
219 HOME HEALTH CARE SERVICES
02.2022 - Current
- TO answer customers calls and provide them with any questions or information I can provide always great customer service by having great attitude and actually showing that care to help also using computer.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained store equipment, including computers, printers and fax machines.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Maintained store equipment, printers and fax machines
- Performed supplier risk evaluations and supported regulatory inspections
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Identified and communicated customer needs to supply chain capacity and quality teams
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Established team priorities, maintained schedules and monitored performance
Customer Service Manager/Cashier
Grand Food Center
12.2019 - 12.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Took ownership of customer issues and followed problems through to resolution
- Generated customer satisfaction surveys to analyze results into action plans
Housekeeping
Prestige Maintenance USA
01.2018 - 10.2019
- Cleaning all areas in store, clean bathrooms, change all garage cans, vacuum all carpet in store, wipe down all windows and mirrors, clean all fitting rooms, mop and use floor buffer.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Categorized laundry received by clients based on fabric type.
- Kept building entryway glass clean and polished for professional presentation.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Waxed and polished wood floors and other woodwork.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Verified cleanliness and organization of storage areas and carts
- Responded to requests from patrons for linens and toiletries
- Worked on cleaning team to service hotels, offices and other commercial buildings
- Restocked room supplies such as facial tissues for personal touch with every job
- Operated electronic backpack vacuums and floor sweepers
- Dusted picture frames and wall hangings with cloth
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Waxed and polished wood floors and other woodwork
- Disposed of trash and recyclables each day to avoid waste buildup
Cashier/Stocker/Customer Service
Target/Starbucks
12.2015 - 12.2017
- Skilled in using scanners, cash registers, and calculators.
- Ability to answer customers questions and give information regarding business in friendly way.
- Received and process payment by cash, check, credit card, and automatic debit.
- Always maintain clean work environment.
- Always cleaning work areas as well as eating areas.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Welcomed customers and helped determine their needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Processed customer refunds and exchanges according to established guidelines
- Greeted customers entering store and responded promptly to customer needs
- Stocked, tagged and displayed merchandise as required
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Cashier/Customer Service
VAN TILLS
03.2013 - 06.2015
- Using cash register.
- Taking customers' orders.
- Keeping clean environment.
- Keeping track of inventory and placing new orders.
- Stock store supplies.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Addressed customer needs and made product recommendations to increase sales
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Processed customer refunds and exchanges according to established guidelines
Waitress
JEDI RESTURANT
01.2011 - 01.2013
- Served people food and beverages.
- Excellent with fast-paced work.
- Busy my tables.
- Process customers payments.
- Always greet customers and have huge smile.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Informed customers about daily and seasonal specials
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Stayed up-to-date on menu changes to help customers make food choices
- Used cash registers and credit card machines to cash out customers
- Met with chef to review daily specials and menu changes
Education
High School Diploma -
North Side High School
Jackson, TN06.2011
Skills
- Creative Problem Solving
- Verbal and Written Communication
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Computer Proficiency
- Inbound and Outbound Calling
- Call Volume and Quality Metrics
- Merchandise Orders and Exchanges
- Billing Adjustments and Refunds
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Customer Account Management
- Customer service skills
- High-quality customer service
- Customer service and engagement
- Effective customer service
Accomplishments
- Great with time management and able to prioritize.
- Provide excellent customer service.
- Track inventory and place new orders for supplies.
- Always promoting the products to the customers.
- Giving a breif explanation of products to impress the customers.
- Handling problems and complaints given by customers and resolve them in the best manner.
- Ensuring the quality of the goods sold in the store.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I have open availability any day any time
Relocation
Willing to relocate: Anywhere
Timeline
Customer Service Representative Manager
219 HOME HEALTH CARE SERVICES
02.2022 - Current
Customer Service Manager/Cashier
Grand Food Center
12.2019 - 12.2020
Housekeeping
Prestige Maintenance USA
01.2018 - 10.2019
Cashier/Stocker/Customer Service
Target/Starbucks
12.2015 - 12.2017
Cashier/Customer Service
VAN TILLS
03.2013 - 06.2015
Waitress
JEDI RESTURANT
01.2011 - 01.2013
High School Diploma -
North Side High School
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