Alicia Banks

• Delivered comprehensive customer support, including account setup, payment processing, and information updates.

Informed customers about billing practices and fee structures to ensure clarity.

• Addressed customer complaints through effective research and analysis to facilitate resolution.
• Analyzed account data to identify discrepancies and enhance customer satisfaction.
• De-escalated problematic customer concerns while maintaining a calm demeanor.
• Demonstrated strong communication skills in resolving product and consumer issues.
• Escalated complex customer concerns to supervisors for immediate rectification.
• Provided outstanding service to customers by actively addressing concerns and developing tailored solutions.

• Assisted customers with inquiries and resolved issues efficiently.
• Handled incoming calls and directed them to appropriate departments.
• Documented customer interactions for future reference and follow-up.
• Maintained customer accounts and updated records accurately.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.

• Assisted customers with inquiries and resolved issues efficiently.
• Maintained customer accounts and updated records accurately.
• Collaborated with team members to improve service delivery.
• Handled incoming calls and directed them to appropriate departments.
• Answered customer inquiries and provided accurate information regarding products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Provided exceptional customer service to ensure customer satisfaction.