Alicia Barrera
Bakersfield,CA
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
9
9
years of professional experience
Work History
Store Associate
One Stop Shop
10.2020 - 02.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Welcomed and guided customers in locating merchandise while suggesting suitable alternatives.
- Built relationships with customers to encourage repeat business.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory to ensure shelves are well-stocked and organized, enhancing shopping experience.
- Increased customer satisfaction by identifying and suggesting ideal products based on their preferences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Store Associate
99 Cents Only
01.2017 - 09.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
- Efficiently established new sales displays every week featuring updated merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Acquired skills for multiple roles and offered support during critical periods.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Utilized POS system for order entry, payment processing, and issuing receipts.
- Ensured accuracy in financial reporting by balancing cash drawers at the end of every shift.
- Managed refund and exchange transactions in adherence to company policies.
- Contributed to the improvement of stock management by assisting with receiving and organizing inventory in the storeroom.
- Conducted training sessions for new employees, educating them on company protocols and customer service standards to create an efficient workplace.
- Supported loss prevention goals by monitoring shopper behavior.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers and employees.
Sales Associate
Forever 21
11.2014 - 11.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Coordinated with stock team to expedite restocking of high-demand items.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed efficient cash register operations.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Adhered strictly to company policies regarding returns/exchanges while keeping customers'' best interests in mind.
Education
High School Diploma -
West High School
Bakersfield, CA06.2009
Skills
- Customer Service
- Organizational Skills Development
- Store Cleanliness Maintenance
- Cash Handling Accuracy
- Attention to Detail Focus
- Friendly and Helpful
- Reliable and Responsible
- Positive Customer Engagement
- Sales and Promotions
- Loss Prevention
- Security Practices
- POS Software
- Meeting Sales Goals
- Sales Records Management
- Computer Skills
- Team Leadership
- Problem-Solving
- Multitasking Abilities
- Active Listening
- Time Management
Timeline
Store Associate
One Stop Shop
10.2020 - 02.2024
Store Associate
99 Cents Only
01.2017 - 09.2020
Sales Associate
Forever 21
11.2014 - 11.2016
High School Diploma -
West High School
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