Alicia Bass
Middleton,TN
Summary
Dynamic Paraprofessional and Certified Pharmacy Technician with a proven track record at Hardeman County Schools and Fred's Pharmacy. Excelled in behavior management and effective communication, enhancing student literacy and customer satisfaction. Demonstrated knowledge in reading and math intervention, alongside strong relationship-building skills, significantly contributing to positive outcomes in educational and healthcare settings.
Overview
11
11
years of professional experience
Work History
Paraprofessional
Hardeman County Schools
08.2018 - 09.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Administered tests and assessments to evaluate student progress and performance.
Certified Pharmacy Technician
Fred's Pharmacy/Getwell Drug & Dollar
11.2009 - 07.2018
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
Cosmetology
Styles And Profiles Beauty College
Selmer, TN08.2007
Skills
- Behavior Management
- Effective Communication
- Small Group and Individual Assistance
- Teacher Support
- Teacher Assistance
- Teacher Support and Collaboration
- Relationship Building
- Reading Intervention
- Math Intervention
Timeline
Paraprofessional
Hardeman County Schools
08.2018 - 09.2020
Certified Pharmacy Technician
Fred's Pharmacy/Getwell Drug & Dollar
11.2009 - 07.2018
Cosmetology
Styles And Profiles Beauty College
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