Alicia Baxley
Inglewood,CA
Summary
A dedicated U.S. army veteran with extensive experience in transportation and support of cargo delivery and handling with emphasis on making timely transportation arrangements. Strong emphasis on factors like freight verification, cargo integrity, and communication of all facets of the process. Seeking to become an integral part of a civilian organization that will utilize my past experience as well as provide future career growth opportunities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Driver
Hallcon
Houston
11.2021 - 03.2022
- To transport passengers to and from train locations
Personal Shopper
Shipt
Houston, TX
08.2018 - 11.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Health Care Advocate
Conduent
Houston
07.2019 - 12.2020
- Inbound call center
- Assenting customers by identifying their needs, resolving any concerns, researching and providing solutions
Call Center Agent
Universal Fidelity
Katy
11.2018 - 07.2019
- Team leader
- Place outbound calls to customers to pay outstanding bills
- Handle credit card and account information
- Take inbound calls for customer order placement
Cocktail Server/ Bartender
Southwind Casino
West Memphis, AR
05.2017 - 07.2018
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Motor Transport Operator (88M)
United States Army
04.2009 - 01.2018
- Nine years of experience in heavy vehicle operations, including planning, driving, loading and unloading, and convoy operations
- Inspect, verify integrity of amounts and document cargo utilizing both manual and automated data processing systems
- Communicate with all levels of staff
- Documented damages as cargo was loaded and/or unloaded and determine whether alternative arrangements needed to be made
- Record accurate information and details while scheduling deliveries
- Logistical planning experience with military tactical convoys and civilian deliveries
- Certified in transport and inspection of hazardous material
- Additional responsibilities included loading and unloading of cargo from trucks and other forms of transit
- Certified on multiple lift machines and forklifts
- Operate and maintain assigned equipment
- Create load plans for shipments
Server
American Queen Steamboat Company
Memphis
01.2015 - 01.2017
- Greeted and served customers according to their preferences in fine dining restaurant aboard cruise boat during three meal shifts per day
- Took orders and provided information about menu items, suggesting items when requested by the customer
- Relayed patrons' orders to the kitchen
- Prepared silverware and menus for next shift
Education
Associate in Business -
Le Moyne-Owen College
Memphis, TN08.2016
Skills
- Customer Service
- Call Center
- Restaurant Experience
- Kitchen Experience
- Cold calling
- Freight
- Banquet experience
- Bussing
- Bartending
- POS
- Serving Experience
- Catering
- Microsoft Office
- Upselling
- Food Preparation
- Host/Hostess
- Cooking
- Military Experience
- Time Management
- Valid Driver's License
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Patience and understanding
- Defensive Driving
- Transportation
- Passenger transportation
- Order picking and processing
- Multitasking Abilities
Certification
food handler certificate
Military Service
Army, United States, PFC, 04/01/09, 01/01/18
Timeline
Driver
Hallcon
11.2021 - 03.2022
Health Care Advocate
Conduent
07.2019 - 12.2020
Call Center Agent
Universal Fidelity
11.2018 - 07.2019
Personal Shopper
Shipt
08.2018 - 11.2021
Cocktail Server/ Bartender
Southwind Casino
05.2017 - 07.2018
Server
American Queen Steamboat Company
01.2015 - 01.2017
Motor Transport Operator (88M)
United States Army
04.2009 - 01.2018
Associate in Business -
Le Moyne-Owen College