Alicia Bazo
North Bergen,NJ
Summary
Higher Education in Business Administration, with 15 years of experience in financial entities, having developed a career line in the business and operational area, such as Store Manager, Business Officer. With great negotiation skills, ability to interact with clients at all levels, responsible and customer service oriented. I am looking for a position where I can continue expanding my acquired knowledge. Full disposition for teamwork and achievement of assigned goals, tolerance for working under pressure.
Overview
12
12
years of professional experience
Work History
Banco de Credito del Perú
Lima, Santa Anita
07.2014 - 07.2021
- Portfolio management: placements of $35 million and deposits of $161 million, manager of the main agency, Sullana savings bank in San Borja.
- Direct, organize and control the activities of placement of credits and collection of savings in accordance with the established internal policies and rules.
- Direct the execution of the activity plan of their agency, aimed at meeting the goals and objectives of placements and portfolio quality.
- Manage and monitor that the personnel in charge provide a quality service; meanwhile, identify weaknesses in the training of personnel and coordinate with the personnel area the training on the topics that need to be reinforced.
- To chair the Agency Appropriations Committee, approving or rejecting proposals for appropriations within its levels of autonomy.
- Monitor the increase in productivity of Credit Analysts at the agency level, as well as control delinquency indicators.
- Ensure the profitability of the Agency and actively manage the growth of the assigned portfolios, using all available tools, suggest new tools that allow them to optimally perform their work and the team in their charge.
- Agree with each member of their team personal development goals around the necessary behavioral and functional competencies, helping them to organize a detailed improvement plan to solve their shortcomings.
- To update and ensure that the members of their agency are updated with respect to the rules that directly affect their positions.
Business Officer
Scotiabank
Lima, San Luis
05.2013 - 06.2014
- Client portfolio $4 million.
- Credit analyst.
- Medium-term credits.
- Portfolio 90% legal entity.
- Review and follow up on recovery and collection work arrears.
- Credit evaluation.
- Evaluation Guarantee letter, import letter, Promissory Notes.
- Annual statements $400M TO $4 MILLION.
- Analysis of financial statements for the preparation of risk proposals.
- Develop Commercial Management, seeking profitability and growth of the portfolio by advising them financially, calling them by phone, visiting them and offering them the various products and services of the bank, applying the money laundering prevention policy.
- Evaluate the performance of your clients, identifying and anticipating future needs and risks, generating long-term relationships, seeking loyalty through the offering of various products and presenting yourself as their financial priority, to achieve their goals
Customer Service
Banco de Credito del Perú
Lima, Santa Ania
02.2011 - 11.2012
- Evaluation and promotion of Mortgage Loans, Working Capital, Fixed Assets and Leasing.
- Measurement and recovery of late payment.
- Management and orientation of a portfolio of 200 clients Evaluation of lines for bill discounting and maintenance of current lines, guarantee collection, guarantee letter, import letter.
- Identify Target Market, locate potential clients and carry out their cash flow evaluation. Identify possible fundraising and change operations in the assigned client portfolio on a daily basis.
- Coordinate and make presentations to clients about the characteristics, advantages and requirements of the different products and services offered by the entity.
- Verify that the operations requested by clients meet the requirements demanded by the institution and that they are executed according to the instructions indicated by clients.
- Attend or manage the attention of requests and/or complaints through the User Service Unit.
- Identify improvements and coordinate the optimization of internal and external procedures (interrelation with other areas).
- Perform other functions related or complementary to the position.
- Knowledge of EEFF, analysis of financial ratios, balance sheet analysis.
Customer Service
Bano de Credito del Perú
Lima, Santa Anita
09.2009 - 01.2011
- Mortgage credits Working Capital Fixed Assets Leasing promotion to companies.
- Measurement of collection arrears.
- Management and orientation of a portfolio of 600 clients.
- Claims.
- Typing and tracking requests.
Education
BBA - Business Administration
Universidad Cesar Vallejo
Lima, Lima12-2010
Skills
- Responsible
- Customer Service
- Interpersonal Communication
- Decision-Making
- Communication
- Problem Resolution
- Social Perceptiveness
Languages
English
Limited
Spanish
Professional
Accomplishments
Team Spirit Award 2009.
Being awarded as promoter of the month for two consecutive months during my work time.
Awards for the best product seller.
Scotibank Lima Official of the Month
Computing
- Windows, Word, Excel, Powerpoint
- Management Tools: ERP, SAFIC, SAP, MIC, EXTRA, CAPS, BANTOTAL, ABANKS, WORFLOW
Timeline
Banco de Credito del Perú
07.2014 - 07.2021
Business Officer
Scotiabank
05.2013 - 06.2014
Customer Service
Banco de Credito del Perú
02.2011 - 11.2012
Customer Service
Bano de Credito del Perú
09.2009 - 01.2011
BBA - Business Administration
Universidad Cesar Vallejo
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