Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Alicia Beard

Smithdale,MS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance while thriving in deadline-driven environments. Polished in developing information systems for medical establishments to provide top-quality care. Valued contributor focused on accurately capturing, storing, securing and wielding healthcare data. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Bringing advanced technical and clinical analytical skills and history of successful business and clinical software implementation.

Overview

21
21
years of professional experience
1
1
Certification

Work History

IT Clinical Applications Manager

Tech Mahindra
11.2021 - Current
  • Manager of 12 onshore and offshore staff members.
  • Coordinated complex upgrades across multiple ministries and deployed successfully while minimizing downtime.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Developed, generated and analyzed project progress and metric reports, reporting summary of findings and remediation activities.
  • Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
  • Led, facilitated and attended focus groups and meetings to strategize workflow issues.
  • Applied knowledge, data, information and workflow to develop evidence-based models for health information technology solutions.
  • Provided feedback to other project team members and managers to improve deliverables.
  • Collaborated with stakeholders to drive communication and coordination of health informatics activities and promote accountability.
  • Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
  • Developed, maintained and archived project documentation.
  • Incorporated quality improvement and safety-enhancing methodologies and tools to improve workflow processes,
  • Used advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes.
  • Ran quality metrics reports to maintain high standards of support.
  • Discussed roadblocks with deliverables and potential solutions and/or workarounds.
  • Evaluated and optimized clinical software, applying established and end-user feedback.
  • Influenced care outcomes by implementing improvements and optimizing health information technology.
  • Operated computer-based systems to retrieve and store information and records.
  • Served as liaison between end-users and health IT team.
  • Oversaw system and data listing testing activities.
  • Consulted professional standards of care, scientific evidence and practice to evaluate health care programs.
  • Applied medical subject matter knowledge to improve IT systems and functions.
  • Employed methods of identifying information, business and technical requirements to meet user complex and unique health information and technology needs.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Applications Supported: Change Healthcare Interqual, Symplr Midas, Optum Care Coordination, GE Centricity Perinatal Care, Wellsky CarePort, CRStar, Trauma Registries, Neodata, Intellispace
  • Facilitated virtual learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Provided coaching and mentoring to employees.
  • Built and maintained professional relationships with vendors and suppliers.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Used Service Now to manage and process support actions and requests.
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Applied effective time management techniques to meet tight deadlines
  • Acted as a team leader in group projects, delegating tasks and providing feedback
  • Gained strong leadership skills by managing projects from start to finish
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Delivered services to customer locations within specific timeframes
  • Excellent communication skills, both verbal and written

Lead Clinical Applications Analyst

Medsphere
06.2018 - 11.2021
  • Successfully implemented EHR applications in acute and ambulatory settings
  • Designed and built clinical documentation
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
  • Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
  • Answered technical questions regarding business and clinical aspects of application purchase and implementation.
  • Offered input for complex documents to support client-ready final versions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Demonstrated detailed clinical knowledge of assigned applications.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Taught customers to optimize use of assigned applications and specific project-driven tasks.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
  • Translated customer requests into software application solution specifications, appropriate to assigned tasks.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Worked effectively in fast-paced environments.
  • Built and maintained professional relationships with vendors and suppliers.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Developed job-specific competencies and performance standards.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Applications Supported: Allscripts Paragon Suite, Fukuda Vital Monitoring System, Hyland One Content, Nuance Dragon, Wellsoft ED, Elekta, Metriq, HL7 Cloverleaf Interface Engine
  • Monitored systems in operation and quickly troubleshot errors.
  • Researched product and issue resolution tactics to address customer concerns.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Documented support interactions for future reference.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  • Tested new product offerings prior to release to assist development team in bug identification.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Answered questions and provided information to customers about new software or hardware.
  • Translated complex technical issues into digestible language for non-technical users.
  • Managed high levels of call flow and responded to clinical application support needs.

Clinical Applications Analyst

Allscripts
06.2017 - 06.2018
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Offered input for complex documents to support client-ready final versions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Translated customer requests into software application solution specifications, appropriate to assigned tasks.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
  • Answered technical questions regarding business and clinical aspects of application purchase and implementation.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
  • Taught customers to optimize use of assigned applications and specific project-driven tasks.
  • Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Demonstrated detailed clinical knowledge of assigned applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Clinical Applications Analyst

McKesson
06.2010 - 06.2018
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Offered input for complex documents to support client-ready final versions.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Translated customer requests into software application solution specifications, appropriate to assigned tasks.
  • Streamlined information systems, smoothing and simplifying processes to increase accuracy and ease of use.
  • Answered technical questions regarding business and clinical aspects of application purchase and implementation.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
  • Taught customers to optimize use of assigned applications and specific project-driven tasks.
  • Served as customer support assistant, fielding technical support concerns and guiding users through proper use of applications.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Demonstrated detailed clincal knowledge of assigned applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

RN

Southwest Mississippi Regional Medical Center
05.2003 - 06.2010
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Orchestrated quality-driven, cost-effective care in high-volume operating room and intensive care setting.
  • Managed care from admission to discharge.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.

Education

Associate of Science - Nursing

Southwest Mississippi Community College
Summit, MS
05.2003

High School Diploma -

Parklane Academy
McComb, MS
05.1999

Skills

  • Clinical Evaluation
  • Knowledge of Clinical Applications
  • Workflow Processes
  • Clinical Process Expertise
  • Application Management
  • Leadership Development
  • Application Deployment
  • Information System Expertise
  • Electronic Health Records
  • Information Systems Improvements
  • Information System Strategy
  • Project Manager
  • App Manager
  • User Acceptance Testing (UAT)
  • Document Workflow
  • Nursing Protocols
  • Software Manual Writing
  • EMR Systems
  • Knowledge Base
  • Change Management
  • Problem Resolution
  • Workflow Analysis
  • Troubleshoot Malfunctions
  • Train Users
  • Test and Optimize Systems

Accomplishments

  • Supervised team of 12 onshore and offshore staff members.
  • Supported 69 unique applications in 229 different locations across the US.
  • Project Managed EHR implementations in Acute and Ambulatory settings
  • Received the Above and Beyond Award from Medsphere

Certification

  • LEAN Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

IT Clinical Applications Manager

Tech Mahindra
11.2021 - Current

Lead Clinical Applications Analyst

Medsphere
06.2018 - 11.2021

Clinical Applications Analyst

Allscripts
06.2017 - 06.2018

Clinical Applications Analyst

McKesson
06.2010 - 06.2018

RN

Southwest Mississippi Regional Medical Center
05.2003 - 06.2010

Associate of Science - Nursing

Southwest Mississippi Community College

High School Diploma -

Parklane Academy

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Alicia Beard