Alicia Beasley
Clayton,NC
Summary
Skilled hospitality professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding. Several years driving growth and brand recognition for major hotel chains.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
Satgur Hospitality
Raleigh, NC
12.2022 - Current
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Managed customer complaints and rectified issues to complete satisfaction.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Promoted loyalty programs to encourage repeat business from
- Created and optimized employee schedules for shift coverage.
- Assisted with training new staff members on front desk procedures and policies.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Responded personally to all customer reviews.
Guest Service Manager
Eastern Properties
Smithfield, NC
10.2022 - Current
- Managed team of front desk agents
- Responded to and resolved guest issues or complaints.
- Oversaw recruiting, interviews and new employee hiring.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Recognized by management for providing exceptional customer service.
- Prepared weekly schedules for all guest service personnel.
Front Desk Manager
Strand Hospitality Services
Raleigh, NC
03.2019 - 03.2021
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate of Arts - Business Administration And Management
Wake Technical Community College
Raleigh, NC05-2003
Skills
- Hotel reservation systems
- Shift scheduling
- Guest relations
- Hospitality service expertise
- Computer reservations systems
- Customer service management
- Staff supervision
- Opera PMS
- On Q property management software (GRO certified)
Timeline
Front Desk Manager
Satgur Hospitality
12.2022 - Current
Guest Service Manager
Eastern Properties
10.2022 - Current
Front Desk Manager
Strand Hospitality Services
03.2019 - 03.2021
Associate of Arts - Business Administration And Management
Wake Technical Community College
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