Alicia Beauford
Colorado Springs,CO
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patient and family to provide continuous top-quality care and education
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
Target
07.2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Research Assistant
Pregnancy Insomnia And Depression Study
03.2022 - 05.2024
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Gathered, arranged, and collected research data to create representative graphs and charts highlighting results for presentation.
- Handled and stored specimen for later analysis.
- Worked both independently and collaboratively in fast-paced laboratory environment.
Education
Bachelor of Science - Biology
University of Colorado At Colorado Springs
Colorado Springs, CO05.2024
Certified Nursing Assistant
3239 S. Academy #12008.2023
Skills
- Call center experience
- Data Entry
- Problem-solving abilities
- Administrative Support
- BLS
- Vital Signs
- ADLs Assistance
- Hoyer
- Managing Laboratory Supplies
- Bed Transfers
- Patient Care
- Laboratory Testing
Timeline
Research Assistant
Pregnancy Insomnia And Depression Study
03.2022 - 05.2024
Customer Service Advocate
Target
07.2021 - Current
Bachelor of Science - Biology
University of Colorado At Colorado Springs
Certified Nursing Assistant