Alicia Bell
Oakland City,IN
Summary
Driven Sales Team Lead with proven success in leadership roles and extensive knowledge of health insurance sales. Committed to exceeding goals, working closely with customers & agents to close sales quickly. Expertise in various sales tactics, negotiations, along with extensive medicaid knowledge. Passionate about building customer relationships and engaging with customers to help establish rapport.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medicare Sales Team Lead & Coordinator
Your Advantage Group Inc
08.2023 - Current
- Senior Life Insurance Company Effectively leading 20-25 agents daily
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Collaborating with BIC directly to develop agents
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Adhere to all Centers for Medicare & Medicaid Services (CMS) Medicare Marketing and Agent Compliance Guidelines
- Salesforce CRM.
Medicare Sales Team Lead
Eversurance LLC
05.2022 - 08.2023
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Mentored new sales representatives, resulting in higher retention rates and enhanced productivity.
- Inspiring team members to grow & form habits for success
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Implemented creative incentive programs to motivate team members and drive exceptional sales results.
- DTCA Leadership Development Program - Started July 25th, 2022
Licensed Medicare Advisor
Eversuance LLC
04.2021 - 08.2023
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Enhanced customer retention through effective relationship-building and follow-up strategies.
- Adhere to all Centers for Medicare & Medicaid Services (CMS) Medicare Marketing and Agent Compliance Guidelines
Gibson Local Office - State Eligibility Consultant
Indiana Family & Social Services Administration
07.2016 - 08.2021
- Streamlined eligibility processes for aide programs by implementing efficient case management techniques.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Processed and certified documents for accuracy and compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Managed high caseloads efficiently without sacrificing quality or attention to detail in evaluations.
Practice Management/Office Coordinator
Dr. Best's Office; Gibson General Family Practice; Gibson General Pain Clinic; Gibson General Home Health; SNF
03.2012 - 02.2016
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Collaborated with physicians and healthcare providers to create customized workflows designed to optimize patient care delivery processes.
- Developed policies and procedures for effective practice management.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
Certified Medical Assistant
Echo Community Health Center-Main Campus
01.2011 - 03.2012
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Education
MBA - Management & Leadership
Western Governors University
Remote10.2024
Bachelor's of Science in Healthcare Management -
Harrison Community College
Remote01.2015
Associate's of Applied Science in Technical Certificate in Medical Assisting -
Ivy Tech Community College
Evansville, Indiana01.2010
Skills
- Social Work
- Healthcare Management
- Quality Assurance
- Policy Revision
- Medicare/Medicaid
- Office Coordination
- Staff Supervision & Retention
- Consulting
Certification
- Licensed Life & Health - 2021 - NPN 20057524
- CMA - Certified Medical Assistant - 2010 - #2432385
- CNA - Certified Nurse Assistant - 2018 - CNA0806585
- CHHA - Certified Home Health Aide - 2018 - HHA1000264
Timeline
Medicare Sales Team Lead & Coordinator
Your Advantage Group Inc
08.2023 - Current
Medicare Sales Team Lead
Eversurance LLC
05.2022 - 08.2023
Licensed Medicare Advisor
Eversuance LLC
04.2021 - 08.2023
Gibson Local Office - State Eligibility Consultant
Indiana Family & Social Services Administration
07.2016 - 08.2021
Practice Management/Office Coordinator
Dr. Best's Office; Gibson General Family Practice; Gibson General Pain Clinic; Gibson General Home Health; SNF
03.2012 - 02.2016
Certified Medical Assistant
Echo Community Health Center-Main Campus
01.2011 - 03.2012
MBA - Management & Leadership
Western Governors University
Bachelor's of Science in Healthcare Management -
Harrison Community College
Associate's of Applied Science in Technical Certificate in Medical Assisting -
Ivy Tech Community College