Alicia Bell
New York,NY
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals. I have a passion in connecting with people and thriving in diverse environments, and building new knowledge and relationships brings me excitement in the work field. Commitment to personal growth and dedication to making achievements is something I strive in.
Overview
7
7
years of professional experience
Work History
Client Care Specialist
Total Veterinary Care Cicero
05.2021 - Current
- Answer phone calls and schedule appointments while accommodating clients
- Provide information and referrals to community partners and other treatment providers.
- Communicate with clients to provide a comfortable and trustworthy environment
- Respond to all client inquiries and ask appropriate questions to facilitate resolution.
- Help fill out documentation for daily clinic income to ensure things run smoothly and efficiently.
- Fill medications for patients
Customer Service
Freedom Of Espresso, Barista
01.2020 - 04.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Client Management
Get Air Syracuse
11.2017 - 10.2018
- Ensured safety among customers when utilizing trampolines by monitoring children and enforcing company rules
- Provided a satisfactory experience for customers in a fast paced environment by hosting parties upon request
- Secured payments by working at the register
Hostess, Seasonal
The Waterfront Tavern Brewerton
06.2016 - 08.2016
- Excelled in a fast paced environment by taking reservations and managing wait lists during peak season
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assembled tables for events as needed
- Maintained restaurant cleanliness by wiping tables, sweeping floors, cleaning menus and fulfilling stock
Education
Associates Degree - General Studies
Onondaga Community College
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Paul V. Moore High School
Skills
- Customer Relations
- Performance Goals
- Design Development
- Conflict Resolution Techniques
- Client Satisfaction
- Animal Health
- Document Review
Timeline
Client Care Specialist
Total Veterinary Care Cicero
05.2021 - Current
Customer Service
Freedom Of Espresso, Barista
01.2020 - 04.2020
Client Management
Get Air Syracuse
11.2017 - 10.2018
Hostess, Seasonal
The Waterfront Tavern Brewerton
06.2016 - 08.2016
Associates Degree - General Studies
Onondaga Community College
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Paul V. Moore High School
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