ALICIA BELL
San Diego,CA
Summary
Dynamic leader with a proven track record at San Diego Reader Magazine, enhancing operational efficiency and client satisfaction through strategic development and client relationship management. Expert in sales data analysis and promotional strategy development, achieving significant project milestones. Skilled in collaborative project coordination and effective complaint management, driving successful outcomes and fostering strong client partnerships.
Overview
15
15
years of professional experience
Work History
Operation Manager/Project Manager
San Diego Reader Magazine
San Diego
10.2023 - Current
- Utilized leadership, organization, and precise attention to detail for optimal office functionality.
- Managed sales processes while maintaining accuracy in weekly ad operations.
- Leveraged data for actionable strategies.
- Coordinated advertising campaigns to align with client goals and timelines.
- Handle full spectrum of scheduling tasks for ad/agency bookings.
- Ensured accurate completion, submission, and booking of client agreements.
- Sought opportunities for efficiency while troubleshooting systems.
- Maintained accurate and up-to-date systems for bonuses, collateral, promos, and revenue tracking.
- Evaluated rates and special circumstances for approval.
- Served as liaison for third party agencies.
- Streamlined communication between key departments to maintain alignment and consistent updates.
- Showcased effective communication skills paired with careful attention to detail.
- Ensured accuracy of all bank deposits while streamlining collection processes.
- Handled customer feedback and concerns with professionalism.
- Compiled essential data into various reports for the management team including run sheet report, display production metrics and sales analyses.
- Oversaw processing and payment of invoices in Accounts Payable.
- Managed and ensured accurate payroll processing.
Customer Service Account Coordinator
Club Business Concepts
San Diego
05.2016 - 09.2023
- Leveraged customer service and marketing expertise to enhance brand visibility for companies.
- Develop key alliances with partners or customers depending on organizational needs.
- Managed budgeting, forecasting, and accrual tracking for promotional items.
- Established and nurtured strategic relationships with partners and prospective customers.
- Ensured timely fulfillment of purchase orders through proactive logistics supervision.
- Scheduled and managed promotions with precise attention to budgeting.
- Engage in conference calls with clients and their management teams.
- Facilitated shipment of sample items to target clients and regions.
- Maintained daily records of demo budget accruals for multiple clients utilizing an Access database.
- Coordinated tracking of promotional activities including demos and coupon contracts to stay within budget.
- Updated promotional calendars to ensure alignment with scheduled promotion dates.
- Dispatched calendars and reports to clients and sales team.
- Analyzed and projected sales trends and promotional event expenditures.
- Audited accounts ensuring marketing funds stayed within budget during Costco's fiscal year.
- Collaborated with Sales personnel to drive consistent sales expansion.
- Oversaw rotation and commitment of inventory items.
- Compiled strategic reports designed for sales and marketing support.
Business Development Coordinator
Interactions Marketing
San Diego
04.2013 - 05.2016
- Leveraged sales and marketing expertise to enhance company branding.
- Cultivate and enhance relationships with prospective customers.
- Supported pipeline growth by engaging in direct and indirect customer interactions.
- Developing comprehensive marketing plans.
- Formed and nurtured strategic partnerships with partners.
- Innovate and design fresh promotional concepts.
- Developed impactful presentations, polished proposals, and comprehensive agreements.
- Examined financial components of proposals, market dynamics, and potential conference opportunities.
- Compiled detailed data to support event summary reporting.
- Supported cross-functional efforts to drive business development projects.
- Engage in conference calls with management team.
- Engage in prospecting through customer interactions.
- Oversaw the shipment of marketing materials to target clients.
Account Coordinator
Interactions Marketing
San Diego
07.2010 - 04.2013
- Collaborated with assigned accounts to understand and address client needs, issues, and requests.
- Managed development, daily logistics, and execution of premium accounts.
- Managed workflow process facilitation for successful campaign promotion.
- Facilitated client interaction and handled direct correspondence.
- Collaborated with Account Executive to oversee account management.
- Prepares manuals, presentations, and various information mediums.
- Facilitated high-quality programs to achieve organizational objectives.
- Formulated analytical reports on post engagements to highlight service benefits to client distribution.
- Supported end-to-end data extraction, analysis, and reporting processes.
- Produced weekly data analysis reports for each program.
- Coordinate campaign event logistics and regularly update the events schedule to reflect changes.
Education
San Diego Mesa Community College
Skills
- Customer Relations
- Contract Administration
- Client Relationship Management
- Sales Data Analysis
- Operational Strategy Development
- Client Account Oversight
- Strategic Development
- Database Administration
- Promotional Strategy Development
- Organizing Promotional Events
- Budget Analysis
- Strategic Decision-Making
- Effective Complaint Management
- Effective Time Management
- Strong Written Communication Skills
- Operational Compliance
- Account Support Services
- Strong Focus on Accuracy
- Effective Rapport Building
- Collaborative Project Coordination
- Campaign Management
- Accounting administration
References
References available upon request.
Timeline
Operation Manager/Project Manager
San Diego Reader Magazine
10.2023 - Current
Customer Service Account Coordinator
Club Business Concepts
05.2016 - 09.2023
Business Development Coordinator
Interactions Marketing
04.2013 - 05.2016
Account Coordinator
Interactions Marketing
07.2010 - 04.2013
San Diego Mesa Community College
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