Alicia Bernard
Hattiesburg,MS
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at FoundEver, adept in organizational turnaround and providing constructive feedback. Streamlined claim processing and reduced settlement times, while fostering team collaboration. Skilled in value-based care programs and public relations, achieving significant improvements in service delivery and stakeholder engagement. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Business Service Representative
Kelly Services
06.2024 - 05.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed account requests accurately, ensuring compliance with company policies.
- Collaborated with team members to streamline operations and improve service delivery.
- Utilized CRM software to track customer interactions and enhance relationship management.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Exceeded sales targets by cultivating strong relationships with clients and understanding their unique needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Shift Supervisor
CVS Pharmacy
11.2023 - 08.2024
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Assisted in budget planning and cost control measures, contributing to the overall financial success of the establishment.
Claims Representative
FoundEver
02.2023 - 06.2024
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Healthcare Advocate
Senture
09.2022 - 02.2023
- Utilized QuickStart to document patient complaints by listening to patients and families, recording details and determining resolution.
- Connected uninsured patients to programs to help cover medical expenses.
- Analyzed and collected personal data and information to evaluate improvements for patient access.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
Education
Associate of Applied Science - Pharmacy Technology
Alcorn State University
Lorman, MS05.2024
Skills
- Value-Based Care Programs
- Organizational Turnaround
- Home Healthcare
- Customer Accounts Management
- Job Training
- Project Support
- Training Manuals
- Constructive Feedback
- Carrier Negotiations
- Address Management System (AMS)
- Public Relations
- Postal Regulations Knowledge
Timeline
Business Service Representative
Kelly Services
06.2024 - 05.2025
Shift Supervisor
CVS Pharmacy
11.2023 - 08.2024
Claims Representative
FoundEver
02.2023 - 06.2024
Healthcare Advocate
Senture
09.2022 - 02.2023
Associate of Applied Science - Pharmacy Technology
Alcorn State University
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