Alicia Bernier
Essex,MD
Summary
Highly efficient Office Assistant well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level office assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
15
15
years of professional experience
Work History
Amazon Associate
Amazon
08.2022 - 02.2024
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
Cafeteria Worker(Pic)
Baltimore County Public Schools
03.2016 - 08.2022
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Monitored dining room and bar areas for signs of overcrowding.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Prepared ingredients and recipe components ahead of time.
- Collaborated with kitchen staff to monitor ingredient levels, making necessary adjustments to maintain optimal supplies without compromising quality or freshness.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Worked omelet, salad and dessert stations at busy cafeteria.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Cleaned and sanitized surfaces, tools and equipment.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Reduced food waste through careful portion control and monitoring product expiration dates.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
- Tracked meal purchases and accepted payments at cash register.
- Provided exemplary service to students, staff, and visitors.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Provided attentive service and proactively assessed guest needs.
- Supported inventory management efforts by conducting regular counts and reporting discrepancies to supervisors promptly.
- Resolved customer inquiries or complaints professionally, ensuring overall satisfaction with their dining experience.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Served food according to temperature, safety and presentation guidelines.
- Ensured timely meal service by effectively managing multiple tasks simultaneously during peak periods.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Assisted wait staff with timely food delivery and guest requests.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Records Clerk
Conmed
01.2009 - 12.2012
- Researched and resolved medical record discrepancies.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Generated and maintained statistical data related to medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Maintained patient confidence by keeping patient records information confidential.
- Processed and tracked requests for medical records from external organizations.
- Developed and implemented new filing system for medical records to improve efficiency.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Responded to patient inquiries to provide information and details of medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Input data into computer programs and filing systems.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned and uploaded medical records into electronic medical records system.
- Maintained patient records in compliance with security regulations.
- Reviewed charts and flagged incomplete or inaccurate information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Enhanced interdepartmental communication by serving as a liaison between medical staff members and the health information management department.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Identified new methods to optimize medical records management.
- Verified accuracy of patient information in medical records.
- Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location.
- Followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Sorted and distributed incoming and outgoing medical records.
- Supported medical staff by providing organized and accurate medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Safeguarded vital patient information from loss or damage through proper storage techniques and disaster recovery planning efforts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
Education
Medical Billing And Coding -
Allstate Career
Dundalk, MD08.2008
Diploma - General Studies
Chesapeake High School
Baltimore, MD05.1999
Skills
- Management Support
- Decision-Making
- Engaging with Diverse Customers
- Reliable and Responsible
- MS Office
- Customer Needs Assessment
- Record and File Management
- Project Reporting
- Preparing reports
- Computer Skills
- Issue Resolution
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Triaging
- Friendly and Helpful
- Data Entry
- POS System Operation
- Leadership Qualities
- Client Engagement
- Microsoft applications proficiency
Timeline
Amazon Associate
Amazon
08.2022 - 02.2024
Cafeteria Worker(Pic)
Baltimore County Public Schools
03.2016 - 08.2022
Medical Records Clerk
Conmed
01.2009 - 12.2012
Medical Billing And Coding -
Allstate Career
Diploma - General Studies
Chesapeake High School