ALICIA BETANCOURT
Sylmar,CA
Summary
Professional Associate Banker with 4+ years of experience at J.P Morgan Chase, including 9+ years of customer service experience. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client interactions, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
9
9
years of professional experience
Work History
Associate Banker
JPMorgan Chase
09.2021 - Current
- Managed daily banking transactions, ensuring accuracy and compliance with established policies.
- Collaborated with team members to streamline customer service processes, enhancing overall client satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Trained new hires on customer service policies and procedures.
- Opened, closed, and updated accounts for customers.
- Oversaw compliance audits, ensuring adherence to internal policies and regulatory standards.
- Balanced teller drawers and ATM cash.
Scan Coordinator
Vallarta Supermarkets
05.2020 - 09.2021
- Responsible for maintaining the accuracy of pricing.
- Regular monitoring of pricing information and updating it as required.
- Updated office files daily and kept records organized.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Compile data from vendor invoices and supporting documents to verify accuracy of billing data and ensure receipt of items ordered.
- Data entry.
- Completion of invoices.
- Assisted in training new team members on proper scanning techniques and procedures for improved productivity.
Cashier
Vallarta Supermarkets
01.2017 - 05.2020
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Education
High School Diploma -
James Monroe High School
North Hills, CA06-2016
Skills
- Customer Service
- Computer skills
- Recordkeeping
- Bilingual-fluent in Spanish and English
- Order documentation
- Cash handling
- Problem-solving
Timeline
Associate Banker
JPMorgan Chase
09.2021 - Current
Scan Coordinator
Vallarta Supermarkets
05.2020 - 09.2021
Cashier
Vallarta Supermarkets
01.2017 - 05.2020
High School Diploma -
James Monroe High School