Alicia Bettencourt
Pelham,NH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Nutrition Assistant
Pelham Elementary School
Pelham, NH
06.2022 - Current
- Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
- Instructed individuals on proper portion sizes, menu planning techniques, meal preparation methods.
- Maintained a clean and organized work area while preparing meals according to dietary plans.
- Established and maintained thorough nutritional records and information.
- Assisted in setting up buffets for special events when needed.
- Performed cashier duties such as taking payments and giving change back to customers.
- Restocked shelves with additional supplies as needed throughout the day.
- Replenished condiments, napkins, and silverware at tables.
- Cleaned trays and dishes after meals were served.
- Provided excellent customer service by anticipating customer needs and requests.
- Checked temperature of foods being served to ensure proper temperatures were maintained throughout the day.
- Assisted in the preparation of salads, sandwiches, and other food items.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Upheld correct procedures for preparing foods and storing leftovers.
- Utilized safe and efficient methods for operating equipment.
- Organized and prepared ingredients for batch cooking.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Maintained tools, equipment and surfaces in clean, neat and working order.
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.
- Implemented food safety procedures, including proper storage and handling of ingredients.
Legal Assistant
Schreiber Law Office
Salem, NH
02.2021 - 03.2022
- Maintained client confidentiality in all matters.
- Processed incoming mail on a daily basis.
- Ensured that all paperwork was properly filed according to established procedures.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Updated databases with new information received from attorneys or clients.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Filed clients' legal documents in relevant courts for processing.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Drafted motions, briefs and other legal documents.
- Created and updated case management and client account databases.
- Processed closing documents and transactional documents for legal review.
Cashier
Dunkin Donuts
Lowell, MA
04.1998 - 10.2020
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
Education
Certificate - Paralegal Studies
Middlesex Community College - Bedford
Bedford, MA05-2020
Associate of Science - Early Childhood Education
Middlesex Community College - Bedford
Bedford, MA05-2004
Skills
- Interpersonal and written communication
- Special diets
- Health Promotion
- Written and verbal communication
- Quantity Estimation
- Food Preparation Oversight
- Visual Inspection
- Quality Assessment
- Meal Preparation
- Dependable and Cooperative
- Active Listening
- Telephone and E-mail Communication
- Reliability
- Problem-solving abilities
- Organizational Skills
- FDA food guidelines
- Teamwork and Collaboration
- Time Management
- Multitasking
- Work Planning and Prioritization
- MS Office proficient
- Data Management
- Litigation Support
- Legal research and writing
- Confidentiality
- Legal Document Preparation
- Administrative Support
- Client Support
- File Organization
- Document Editing
- Document Preparation
Timeline
Nutrition Assistant
Pelham Elementary School
06.2022 - Current
Legal Assistant
Schreiber Law Office
02.2021 - 03.2022
Cashier
Dunkin Donuts
04.1998 - 10.2020
Certificate - Paralegal Studies
Middlesex Community College - Bedford
Associate of Science - Early Childhood Education
Middlesex Community College - Bedford
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