Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Betton

Smyrna,DE

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Recognized for maintaining high standards of customer service and team collaboration, ensuring overall customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Tractor Supply Company
Smyrna , DE
01.2025 - Current
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained clean checkout areas by sanitizing register and counter space, emptying trash cans, and organizing snack and soda shelves.
  • Processed cash, check, debit and credit card payments using various payment methods.
  • Resolved issues regarding refunds, store credits or change due to customers.
  • Greeted customers as they entered the store and answered any questions they may have had

Cashier

Dick's sporting goods
Fayetteville, NC
10.2024 - 01.2025
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
  • Greeted customers with a friendly demeanor, and addressed their inquiries or concerns.
  • Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
  • Handled exchanges or refunds according to company policies, while providing excellent service to dissatisfied customers.

Shift Leader

Tropical smoothie cafe
Fayetteville, NC
10.2024 - 11.2024
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Monitored employee performance, and provided feedback for improvement.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.

Crew Member

Tropical Smoothie Cafe
Fayetteville, NC
08.2024 - 10.2024
  • Completed opening and closing tasks such as setting up workstations, cleaning areas and restocking supplies.
  • Drove team success by quickly completing assigned tasks.
  • Took orders from customers and input selections into store ordering system.
  • Stored food in designated areas following wrapping, dating, food safety and FIFO procedures.
  • Modeled flexibility as far as work schedule

Crew Member

Cold Stone Creamery
Dover, DE
07.2022 - 08.2022
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Education

High school diploma -

Smyrna High School
Smyrna, DE
06.2024

Associate of Science - Information Technology

Delaware Technical Community College
DE

Skills

  • Communication skills
  • Cashiering
  • Problem-solving
  • Customer service
  • Time management
  • Team collaboration
  • Professionalism and courtesy
  • Data entry
  • Microsoft Office 365
  • Basic math
  • Computer skills

Certification

ServSafe, Food Handler Certification

Timeline

Cashier

Tractor Supply Company
01.2025 - Current

Cashier

Dick's sporting goods
10.2024 - 01.2025

Shift Leader

Tropical smoothie cafe
10.2024 - 11.2024

Crew Member

Tropical Smoothie Cafe
08.2024 - 10.2024

Crew Member

Cold Stone Creamery
07.2022 - 08.2022

High school diploma -

Smyrna High School

Associate of Science - Information Technology

Delaware Technical Community College

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Alicia Betton