Alicia Bienkowski
Layton,FL
Summary
- Highly-motivated, talented HR employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Proficient professional with many years of experience in motor vehicle training. Also experienced in commercial driver training. Thorough teacher of driving craft with strong emphasis in driver safety and defensive driving.
Overview
17
17
years of professional experience
Work History
Human Resources Manager
Southeast Airport Services
Orlando, Florida
09.2022 - Current
- Identified, screened and interviewed potential employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Conducted background checks and reference checks of prospective employees.
- Created job postings, tracked applicants and maintained applicant database.
- Held exit interviews and documented information discussed with employees.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Ensured compliance with federal, state and local employment laws.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Provided technical support to staff members regarding the use of the payroll system.
- Maintained detailed records of all wage calculations and deductions.
- Managed the processing of new hires and terminations in the payroll system.
- Managed payroll for temporary, hourly and salaried employees.
Core Trainer
Walt Disney World Resort
Orlando, Florida
06.2007 - 08.2022
- Developed and delivered training sessions to new employees on core topics such as safety protocols, customer service standards, and company policies.
- Implemented innovative approaches to improve overall efficiency within the organization's training department.
- Utilized multimedia tools such as presentations, videos, case studies, simulations. for instructional purposes.
- Collaborated with other trainers to develop a comprehensive onboarding program for new hires.
- Adapted teaching methods and materials to meet diverse learner needs within the classroom setting.
- Created personal training experiences for clients.
- Maintained records of student progress throughout the training program.
- Monitored student drivers' route knowledge to ensure proper operation of buses within designated routes.
- Trained employees in customer service skills related to public transit passengers.
- Observed student drivers while they operated buses to identify areas of improvement or safety concerns.
- Instructed students in defensive driving techniques, traffic laws, vehicle operations, passenger assistance and emergency response procedures.
- Ensured that all students have met the required qualifications before being certified as a bus driver.
- Organized and submitted company forms and regulatory documents.
- Adhered strictly to all applicable laws, traffic regulations, and road signs while operating the vehicle.
- Performed pre-trip inspections of the bus, ensuring safety and compliance with regulations.
- Answered questions about routes, destinations, schedules, stops, transfers. from passengers in a friendly manner.
- Notified dispatch if there was an unexpected delay due to traffic or other circumstances beyond control.
- Supported riders with disabilities by operating transportation assistance equipment.
Education
Associate of Arts - Administrative Assistance And Secretarial Science
Queens College of The City University of New York
Flushing, NY06-1988
Skills
- Employee Relations
- Succession Planning
- Recruitment
- Dispute Mediation
- Performance Assessment
- Risk Management
- Payroll Administration
- Defensive Driving
- Vehicle Inspection
- Updating logs
- Customer Service Management
- Microsoft Office Suite
- Recordkeeping and Reporting
- Office Supervision
- Payroll and budgeting
Languages
Spanish
Full Professional
Timeline
Human Resources Manager
Southeast Airport Services
09.2022 - Current
Core Trainer
Walt Disney World Resort
06.2007 - 08.2022
Associate of Arts - Administrative Assistance And Secretarial Science
Queens College of The City University of New York
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