Hi, I’m
Alicia Bienkowski
Davenport,NY
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across transportation company environments.
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
22
years of professional experience
Work History
Southeast Airport Service
Human Resources Administrative Manager
09.2022 - Current
Job overview
- Responsible for hiring and on-boarding of SP+ employees.
- Organizing, maintaining, and assembling Department of Transportation Files
- Implement and control adherence to employment policies and procedures pertaining to employee relations, recruitment and retention, compensation, training and development.
- Organizing and tracking Accounts Payable function (i.e. Invoices)
- Organizing and tracking attendance
- Payroll and benefits
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Monitored and handled employee claims involving performance-based and harassment incidents, workers comp., FMLA etc.
- Fostered positive work environment through comprehensive employee relations program.
- Devised hiring and recruitment policies for 60-employee company
Walt Disney World Company
Core Trainer /Bus Driver Training Instructor
06.2007 - 08.2022
Job overview
- Train new employees to promote high level of guest satisfaction through genuine, enthusiastic and friendly interaction according to Disney's standards.
- Facilitate and train new employees for their CDL in accordance to state regulation.
- Document all work activities in appropriate databases including, incidents and accidents in compliance with DOT and OSHA regulations for 1200+ drivers
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Drive bus to transport passengers over specific routes to locations according to time schedule while rendering variety of personal services to passengers to make their trip pleasant.
- Audience control: Answering questions about bus schedules, travel routes and bus services as well as resolving problems for hundreds of guests in according to strick Disney standards of going above and beyond for their guest.
- Conducted total of 500 miles of training with each driver.
- Collaborated with supervisor of transportation to discuss department needs and goals.
- Identified driver training needs to make recommendations to manager.
- Taught drivers how to drive, shift and back up bus.
Administrative / Personal Assistant
98 Moore Street, LLC
07.2001 - 05.2007
Job overview
- Hiring and training new personnel
- Collecting employees worked hours in preparation for payroll
- Payroll and documentations
- Track employees attendance, vacations and PTO's
- Answering phones checking for messages
- Scheduling appointments business and personal
- Check for emails and respond to them.
- Pay utility, phone, and credit cards bills as well as reconcile bank statements for 5 companies
- Purchasing office supplies as well as working closely with accountant on tax issues account receivable, account payable programs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Queens College of The City University of New YorkFlushing, NY
Bachelor of Arts from Business Administration And Management
Skills
- High customer care experience and service
- Excellent interpersonal, communication, patience and empathy skills
- Strong organizational skills
- Sound ability to work effectively, calmly and professionally in high-volume stressful situations
- Payroll Coordination
- Personnel Recruitment
- Human Resources Department Processes
- Administering Disciplinary Procedures
- Exit Interviews and Processes
- Computer and several computer program
- Excellent in training
- Bilingual English/ Spanish
Timeline
Human Resources Administrative Manager
Southeast Airport Service
09.2022 - Current
Core Trainer /Bus Driver Training Instructor
Walt Disney World Company
06.2007 - 08.2022
98 Moore Street, LLC
Administrative / Personal Assistant
07.2001 - 05.2007
Queens College of The City University of New York
Bachelor of Arts from Business Administration And Management