Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Blackmon

Hickory Grove,SC

Summary

Enthusiastic Medical Office Receptionist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a Medical Office.

Energetic and compassionate individual with natural ability to connect with people and provide exceptional service. Understanding of medical terminology and healthcare procedures, coupled with strong organizational and communication skills. Committed to enhancing patient satisfaction and contributing to positive healthcare experience.

Overview

9
9
years of professional experience

Work History

Patient Service Specialist

Carolina Asthma & Allergy Center
10.2022 - Current
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.

Front Desk Receptionist

Rock Hill Eye Center
09.2019 - 10.2022
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.

Receptionist

The Roof Depot
04.2016 - 11.2019
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Performed research to collect and record industry data.
  • Provided primary customer support to internal and external customers.

Medical Scribe Assistant

Providence Care, LLC
12.2018 - 09.2019
  • Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
  • Documented patient medical histories, vitals and test results in electronic health records system.
  • Maintained security and privacy of records to protect patients and providers.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.

Education

Rock Hill High School
Rock Hill, SC
06.1998

Skills

  • Telephone etiquette
  • Office administration
  • Decision-Making Abilities
  • Sensitive Information Handling
  • Scheduling
  • Office organization
  • Cash Handling
  • Telephone skills
  • Insurance verification
  • Patient confidentiality
  • Cash handling
  • Professionalism and ethics
  • Schedule management
  • Healthcare systems
  • Administrative skills
  • HIPAA compliance
  • Customer service
  • Patient registration
  • File organization
  • Service-oriented mindset
  • Filing
  • Documentation skills
  • Work prioritization
  • Friendly and outgoing
  • Multitasking and organization
  • Patient check-in
  • Paperwork submission
  • Registration and admissions
  • Front desk operations
  • Electronic health records
  • Teamwork
  • Teamwork and collaboration
  • Phone and email etiquette
  • Multitasking
  • Multitasking Abilities
  • Multi-line telephone skills
  • Payment processing
  • EMR
  • Documentation
  • Professionalism

Timeline

Patient Service Specialist

Carolina Asthma & Allergy Center
10.2022 - Current

Front Desk Receptionist

Rock Hill Eye Center
09.2019 - 10.2022

Medical Scribe Assistant

Providence Care, LLC
12.2018 - 09.2019

Receptionist

The Roof Depot
04.2016 - 11.2019

Rock Hill High School

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Alicia Blackmon