Alicia Blake
Dolton,United States
Summary
Experienced with conducting thorough field investigations and claims assessments. Utilizes analytical skills and attention to detail to resolve claims efficiently. Track record of maintaining high standards of customer service and effective communication throughout claims process.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Claims Specialist
State Farm
05.2023 - Current
- Investigated and evaluated claims, including verification of coverage, legal liability, and extent of property damage, in person.
- Prepared and reviewed property and content estimates in loss settlements.
- Performed in-person and virtual inspections with customers and contractors to resolve claims.
- Negotiated settlements with claimants, per company guidelines.
- Drafted statement of loss to summarize damages, payments, and underlying policy coverage.
- Collaborated with policyholders to gather necessary documentation for efficient claims processing.
Claims Adjuster
State Farm
11.2020 - 05.2023
- Investigated insurance claims, reviewed coverage and liability, prepared reports, and recommended payment or denial of claims.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Reviewed medical records, police reports, and other documents related to claim investigations.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Negotiated settlements with claimants or their representatives to resolve disputes quickly and economically.
Property Manager
Private Residence
01.2010 - 02.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Verified income, assets, and expenses, and completed the file tracking sheet for each applicant.
- Conducted apartment tours for potential tenants and answered questions about the property.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Established policies regarding tenant relations and the enforcement of rules and regulations within the properties.
Education
Bachelor of Arts -
Argosy University
11.2013
Associate of Arts -
Malcom X College
12.2008
Skills
- Data-driven problem-solving
- Data-driven problem-solving
- Fraud investigation proficiency
- Property damage assessment
- Risk assessment expertise
- Claims management
- Strategic negotiation techniques
- Regulatory compliance analysis
Certification
Licensed Claims adjuster in all states within the US
Timeline
Field Claims Specialist
State Farm
05.2023 - Current
Claims Adjuster
State Farm
11.2020 - 05.2023
Property Manager
Private Residence
01.2010 - 02.2019
Associate of Arts -
Malcom X College
Bachelor of Arts -
Argosy University
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