Alicia Bland
Plymouth,NC
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Experience Advisor
Teleperformance USA
12.2023 - 01.2024
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Strengthened customer retention by offering discount options.
- Educated clients about products and services offered by company in order to increase sales opportunities.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Sales Associate
Bealls INC
Washington, NC
04.2021 - 11.2023
- Greeted customers and provided exceptional customer service.
- Processed transactions using point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Processed returns, exchanges, and transfers in accordance with company policy.
- Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
Commercial Cleaner
ServiceMaster Clean
Greenville, NC
10.2020 - 01.2022
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
Certified Wireless Specialist
The Revenue Optimization Companies (T-Roc)
Washington, NC
03.2019 - 02.2020
- Identified opportunities to improve wireless device performance by introducing new hardware or software updates.
- Performed post-installation inspections to verify hardware and software performance metrics met with customer requirements.
- Develop and maintain professional relationships with clients and prepared required strategies.
- Greeted customers with warm smile and helped with various wireless needs.
- Maintain knowledge on all products and services in market.
- Answered customer questions on various plans, carriers and packages based on individual needs.
- Maintain required paperwork for all transactions for new contracts and upgrade's as required.
Apparel & Accessories Team Member
Target
Durham, NC
05.2016 - 01.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Maintained clean and organized work area, including the display of merchandise.
- Organized apparel products on shelves according to size, color and style.
Youth Development Professional
Boys & Girls Club of The Coastal Plain
Williamston, NC
04.2017 - 08.2018
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Helped set appropriate goals and plans to achieve targets.
- Supervised youth and maintained security for each child under care.
- Planned, implemented, monitored and assessed classroom instructional program.
- Took part in sports, games, and movie nights with children.
Student Office Assistant
University Police Department (NCCU)
Durham, NC
08.2015 - 12.2015
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted senior administrative professionals with daily work tasks.
- Managed and appropriately directed multi-line telephone calls, mail and faxes.
- Compiled information and documents from source data previously entered into computer.
- Worked independently and under guidance to master general clerical tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
Education
High School Diploma -
Plymouth High School
Plymouth, NC06-2012
Some College (No Degree) - Criminal Justice
North Carolina Central University
Durham, NCSkills
- Client Advocacy
- Order Processing
- Data Entry
- Quality Control
- Active Listening
- Data Management
- Remote Office Availability
- Friendly, Positive Attitude
Timeline
Customer Experience Advisor
Teleperformance USA
12.2023 - 01.2024
Sales Associate
Bealls INC
04.2021 - 11.2023
Commercial Cleaner
ServiceMaster Clean
10.2020 - 01.2022
Certified Wireless Specialist
The Revenue Optimization Companies (T-Roc)
03.2019 - 02.2020
Youth Development Professional
Boys & Girls Club of The Coastal Plain
04.2017 - 08.2018
Apparel & Accessories Team Member
Target
05.2016 - 01.2019
Student Office Assistant
University Police Department (NCCU)
08.2015 - 12.2015
High School Diploma -
Plymouth High School
Some College (No Degree) - Criminal Justice
North Carolina Central University