Alicia Bosco
Staten Island,NY
Summary
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
13
13
years of professional experience
Work History
Supervisor
NYC Department of Sanitation
10.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sanitation Worker
NYC Department of Sanitation
07.2021 - 10.2024
- Directed Department vehicles where to dump their commodity
- Prepared the barges by setting up the correct boat lines and nets to ensure the safe departure of the loaded barge
- Loaded refuse in a department vehicle all around the five boroughs
- Followed all safety procedures and regulations when operating collection truck.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Utilized proper protective gear while handling materials.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Manager
Fanelli Landscape Supply
05.2012 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled costs to keep business operating within budget and increase profits.
Education
Business Administration And Management
College of Staten Island
Staten Island, NYSkills
- Microsoft word
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Conflict resolution
- Negotiation
- Employee motivation
- Task delegation
Timeline
Supervisor
NYC Department of Sanitation
10.2024 - Current
Sanitation Worker
NYC Department of Sanitation
07.2021 - 10.2024
Manager
Fanelli Landscape Supply
05.2012 - 07.2021
Business Administration And Management
College of Staten Island
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