ALICIA BOTTING

Work History

CCRM

03.2021 - Current

Ensuring patients are educated about financial and insurance aspects of their care and that steps are taken by the practice to ensure that proper payment is received from patients or their insurance company.
Monitor billing and collection of patient accounts, cash posting, or claims processing, ensuring that departmental activities comply with applicable regulations.
End Day Balancing, which includes running reports and performing balancing procedures to ensure that all amounts reconcile to supporting documentation and to posted bank deposits
Reduce losses due to bad debt or denials and maximize revenue collection or capture
Identify the need for pre-authorizations and obtain pre-authorization before treatment and processing claims.
Prepares payment estimates based on treatment plans and insurance information such as deductibles, co-pays, etc
Fosters and maintains a collaborative professional working relationship with Program Leadership Team and Third Party Associates.

Massachusetts Eye and Ear Infirmary

03.2020 - 03.2021

Supported executed staff by organizing meetings and organizing work schedules
Scheduled all Oncology Surgeries & Covid-19 Testing for patients
Responded timely to inquiries, emails, calendar requests, and activities related to departmental operations
Ensured compliance with OSHA, CLIA, COLA, HIPAA, and other healthcare environment, operations, and occupational regulations
Assisted in insurance verifications and peer-to-peer documentation
Assists with implementing processes and procedures to make operations more efficient and effective
Managed work streams for both routine and special projects simultaneously.

Massachusetts Eye and Ear Infirmary

10.2018 - 02.2020

Assisted with in coordinating clinical research studies
Coordinated project lifecycle by setting deadlines, assigning tasks, and monitoring progress, including budgets and patient feedback
Suggested more efficient ways to run the office and troubleshoot malfunctions
Managed physician's calendar via interaction with both internal and external personnel, consultants, and assistants to coordinate the physician's complex business and personal schedule.

Massachusetts Eye and Ear Infirmary

08.2016 - 09.2018

Performed check-in, registration, and scheduling
Managed the physician's calendar via interaction with internal and external personnel
Ensured safe care to patients, adhering to policies, procedures, monitoring, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice
Maintained and monitored the supply of medical equipment, tools, documents, and other accessories.

Massachusetts Eye and Ear

03.2015 - 08.2016

Transported patients, answering patients’ call lights and requests; reported observations of the patient to the charge nurse.
Documented actions by completing forms, reports, logs, and records
Assisting physicians in minor operating room (surgical tech)
Prepared patients for examinations by sterilizing medical equipment, taking vital signs, and updating medical records
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.

Eliot Community Human Services

09.2014 - 08.2016

Communicated with legal services providers, social services agencies, and local judicial systems regarding cases
Collaborated with each consumer in developing interventions related to IAP (Individualized Action Plans) that are clinically specific to dual diagnosis issues
Develop intervention-based groups to address the needs of the population.
Support youths by being involved in assisting in gathering of information to be utilized in comprehensive strengths and needs-based assessment and treatment planning
Support youth transitioning to subsequent placement, including foster home, independent living, etc.