Alicia Bowen
Carriere,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Technician
Middle Georgia Buisness Products
09.2023 - 03.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawer in checkout stations and maintained adequate cash supply.
- Created and maintained detailed database to develop promotional sales.
Bank Teller/Debit Card Fraud Specialist
Citizens Savings Bank
05.2014 - 12.2021
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Conducted interviews with suspects and filed reports of findings.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Used Microsoft Word and other software tools to create documents and other communications.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Assisted customers with compromised debit cards and issued new credentials.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Cashier/Stocker
Fortenberry's Meat Market
04.2012 - 05.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Cashier/Sales Associate
Alvin's Island
01.2011 - 04.2012
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
High School Diploma -
J.R. Arnold High School
Panama City Beach, FL05.2009
Skills
- Fraud claims handling
- Strong research skills
- Effective communication
- Analytical and Critical Thinking
- Multitasking Abilities
- Proficient in Microsoft Word,Excel
- Cash handling and management
Timeline
Customer Service Technician
Middle Georgia Buisness Products
09.2023 - 03.2024
Bank Teller/Debit Card Fraud Specialist
Citizens Savings Bank
05.2014 - 12.2021
Cashier/Stocker
Fortenberry's Meat Market
04.2012 - 05.2014
Cashier/Sales Associate
Alvin's Island
01.2011 - 04.2012
High School Diploma -
J.R. Arnold High School
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