Alicia Bowman
Tacoma,WA
Summary
Self-directed Work Study Student motivated to apply education and experience in job role. Excellent listener comfortable completing various tasks to keep operations running smoothly. Hardworking Internship Student currently studying for Bachelors in Sociology. Dedicated to continuous improvement and building career foundation. Offers strong administrative, time management and multitasking skills. Motivated Sociology student with great communication and critical thinking abilities. Successful at approaching and solving various problems with practical solutions. Team-oriented and ready to learn.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
DSHS Dept Of Social And Health Services
Olympia, WA
07.2023 - Current
- Managed database systems containing customer contact information.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Coordinated appointments, meetings and conferences.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Updated system to organize office documentation, efficiency and increasing productivity.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- · Prepares purchase request/order documents for OEDI; handles documents requiring Senior Director’s electronic signature and exercises signature authority on behalf of Senior Director for administrative correspondence.
Internship Student
Department of Social and Health
Lacey, WA
06.2023 - Current
- Worked well in team environment as well as independently
- Worked with teams to support goals and build experience
- Shadowed staff and learned advanced work
- Learned tenets of professional office behavior and thoughtful collaboration
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems
- Participated in research to support goals and objectives of employer and assigned team
- Supported various program activities, assisting with administrative tasks
- Worked with team members to promote great customer service and pleasant work environment
- Assisted in routine research, investigations and special projects to support work of assigned department.
Internship Student
King County Housing Authority
Kent, WA
01.2023 - 06.2023
- Worked well in team environment as well as independently
- Worked with teams to support goals and build experience
- Learned tenets of professional office behavior and thoughtful collaboration
- Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems
- Participated in research to support goals and objectives of employer and assigned team
- Compiled, modeled and reported on data for staff members as directed
- Worked with on-site and remote service providers to support tenants requesting accommodations
- Facilitated tenant paperwork processing and verification
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Updated tenant and unit information to keep current in housing database.
Property Manager
Catholic Community Services
Tacoma, WA
04.2023 - 07.2023
- Inspected properties regularly to identify deficiencies and schedule repairs
- Handled resident complaints and expedited maintenance requests
- Collected monthly assessments, rental fees, deposits and payments
- Met with prospective tenants to show property and assess applications or sign leases
- Completed lease applications and verifications, notifying prospects of results
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations
- Facilitated tenant paperwork processing and verification
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents
- Exercised direct supervision over property staff
- Responded to tenant maintenance requests according to agreed conditions for building functionality
- Built relationships with service vendors and submitted associated billing statements
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits
- Updated tenant and unit information to keep current in housing database
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
Human Resources Assistant
Catholic Community Services
Tacoma, WA
04.2015 - 10.2019
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Coordinated training schedules and filed crucial administrative paperwork.
- Participated in job fairs and other recruitment events to source potential candidates.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Compiled and prepared reports and documents pertaining to personnel activities.
- Searched employee files to obtain information for authorized persons and organizations.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
- Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Assisted with planning, organizing and coordinating company events.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Tutor
Tacoma Community College
Tacoma, WA
01.2012 - 10.2023
- Helped students review and understand previous lessons to make connection with new lesson
- Assisted students in finding useful study methods to enhance academic performance
- Met with students to clarify and review concepts taught in class and solve specific problems
- Utilized positive reinforcement techniques to encourage and motivate students
- Designed comfortable tutoring environment conducive to learning
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons
- Utilized listening and questioning strategies to diagnose student needs and monitor progress
- Prepared for tutoring appointments by learning about key topics and planning out structured activities
- Scheduled and confirmed appointments
- Updated reports and daily logs for management use and permanent files
- Maintained daily calendars, set appointments with clients and planned daily office events
- Answered telephones and directed calls to appropriate staff members
- Provided exceptional customer service through effective telephone communication and follow-ups.
Sales Representative
Sally's Beauty Supply
Tacoma, WA
06.2008 - 07.2012
- Developed key customer relationships to increase sales
- Answered product questions with up-to-date knowledge of sales and promotions
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Presented products and services to prospective and existing customers to meet client needs
- Contacted new and existing customers to outline benefits of products
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Demonstrated product features to align with customer needs
- Adhered to company initiatives and achieved established goals
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Greeted customers to determine wants or needs
- Cleaned shelves, counters and tables to maintain organized store
- Computed purchases and received and processed cash or credit payment
- Maintained knowledge of sales and promotions, return policies and security practices
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Recommended, selected and located merchandise based on customer desires
- Described merchandise and explained use, operation and care
- Placed special orders or called other stores to find desired items.
Deli Clerk
Safeway
Tacoma, WA
09.2006 - 07.2008
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Sliced meats and cheeses and weighed deli items for customers
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries
- Updated food displays, cases and other customer-facing areas to increase sales of special items
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness
- Organized ingredients and restocked supplies to prepare for busy periods
- Stored perishable food items in freezer or refrigerator to protect from spoilage
- Informed customers of deli specials to increase profits
- Documented and entered special orders for event catering and party trays
- Followed recipes and customer requests to prepare meals
- Offered samples to promote and upsell specials
- Created aesthetically pleasing food arrangements for special orders and party trays
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate
- Maintained safe food handling practices to prevent germ spread
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Warmly greeted visitors to promote great customer service and positive ordering experience
- Talked pleasantly with customers while taking orders and promoted positive image for business
- Scrubbed and polished counters to remove debris and food
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
- Restocked napkins, condiments and utensils at self-service areas during slow periods
- Served food and beverages at take-out counters to provide fast service to waiting guests
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions
- Processed payments on cash register and counted back bills and change to patrons
- Tailored orders to address customer allergies and gluten concerns.
Education
Associate of Arts - General
Tacoma Community College
06.2014
Tacoma Community College
Tacoma Community College
Skills
- Problem Solving
- Creative Thinking
- Positive and Professional
- Organized
- Fast Learner
- Teamwork
- Ambitious
- Customer Service-Focused
- Verbal and Written Communication
Timeline
Administrative Assistant
DSHS Dept Of Social And Health Services
07.2023 - Current
Internship Student
Department of Social and Health
06.2023 - Current
Property Manager
Catholic Community Services
04.2023 - 07.2023
Internship Student
King County Housing Authority
01.2023 - 06.2023
Human Resources Assistant
Catholic Community Services
04.2015 - 10.2019
Tutor
Tacoma Community College
01.2012 - 10.2023
Sales Representative
Sally's Beauty Supply
06.2008 - 07.2012
Deli Clerk
Safeway
09.2006 - 07.2008
Associate of Arts - General
Tacoma Community College
Tacoma Community College
Tacoma Community College