Alicia Boyle

With my sales expertise, excellent customer relation skills, and excitement for technology, I deliver outstanding and innovative business solutions. I continuously hunt and prospect for new business as well as grow my key existing accounts. I consult with decision makers to identify their business challenges and recommend tailored solutions to solve them. I develop and qualify leads within my respective territory to drive additional sales opportunities. I do that through cold calling, partner selling, lead generation campaigns and modern social selling techniques. I track my reporting and progress through sales force to meet monthly goals.

As a Retail Business Account Manager, I would drive small business results through the Retail channel by partnering and mentoring Consumer Retail Sales Representatives. I would generate new business through prospecting, networking, working leads and asking for referrals. I interacted with our small and medium business customers in the retail store and digitally. I would demonstrate the value of our products and services by introducing end to end technology solutions to energize their business. I used sales enablement tools to track, forecast and manage my pipeline as well as book of business.

As a Lead Solutions Specialist in the Retail Channel I would collaborate with my coworkers to achieve results. I would earn the right with my representatives which allowed me to coach them with genuine and honest feedback. I would lead by example to inspire my team to grow, by actively listening to my customers to be able to recommend the best products and services. I was responsible for hitting my quota and key performance indicators as well as help my team do the same. Due to my commitment to success I always overachieved quota while maintaining my range of performance metrics. I was also responsible for open and closing procedures.

As the Store Manager of Lids. I produced sales gains by providing customer service. I would exceed company objectives in all measurable areas of the business. I would provide assessments for each associate when it came to sales performance. Doing so by working side by side to give them feedback on areas of strength and opportunity. I used visual guidelines to properly merchandise the store. I prepared the store schedules and provided proper coverage at all times within the guidelines of wage control set by the company. I followed all policies to accurately manage inventory including receiving, transferring and completing price changes as well as product counts. I was the District Embroidery Trainer. I would travel with in our district to train new Managers and staff on how to sell embroidery as well as properly use and maintain the embroidery machines.

As a Sales Lead, I would Inspire and motivate my team to drive sales that delivered exceptional customer service. It was my duty to assume leadership and managerial responsibilities when the Store Manager or Assistant Manager were absent. I would train new members of the sales team, monitor their sales performance and address issues when necessary. I would maintain my personal productivity goals as well. I contributed a positive and inclusive work environment acting as a partner between customers, sales associates and Management. I would assist with merchandising, visual and operational expectations.